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Classification of Google Play Store Application Reviews Using Machine Learning

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Submitted:

12 March 2020

Posted:

13 March 2020

Withdrawn:

27 July 2020

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Abstract
Google play store allow the user to download a mobile application (app) and user get inspired by the rating and reviews of the mobile app. A recent study analyzes that user preferences, user opinion for improvement, user sentiment about particular feature and detail with descriptions of experiences are very useful for an application developer. However, many application reviews are very large and difficult to process manually. Star rating is given of the whole application and the developer cannot analyze the single feature. In this research, we have scrapped 282,231 user reviews through different data scraping techniques. We have applied the text classification on these user reviews. We have applied different algorithms and find the precision, accuracy, F1 score and recall. In evaluated results, we have to find the best algorithm.
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Subject: Computer Science and Mathematics  -   Artificial Intelligence and Machine Learning
Copyright: This open access article is published under a Creative Commons CC BY 4.0 license, which permit the free download, distribution, and reuse, provided that the author and preprint are cited in any reuse.
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