3.5.1. Green Marketing
The concepts of ecological, green and sustainable marketing were developed in response to consumer demand for sustainable products [
75]. The high incidences of early failures of green marketing have led to studies focusing on failure as well [
416]. Many companies had developed green products but only a few of these had been successful [
50]. The green consumer has remained elusive [
227].
Green spinning based on excessive PR, especially in “dirty” industries in reaction to concerns; green selling, involving post-hoc identification of environmental features in existing products for furthering promotional activities, later with the support of certifications and logos available from multiple external sources; green harvesting in terms of implementing change for efficiency but not passing on savings to customers, and then stopping after the easier initial attempts after which cost-reduction becomes difficult; enviropreneural marketing that focused too much on the product at the expense of the customer, which resulted in environmentally-friendly products that underperformed and were overpriced; and compliance marketing involving use of compliance with mandatory regulations as promotion of green credentials are some of the types of green marketing that led to customer disaffection and mistrust, at times inviting regulatory crackdowns [
106].
Only 5% of the marketing messages from Green campaigns may be entirely true [
417] and studies also find 67.75% of manufacturers provide incorrect recycling information and that 98% of the labels are false or are based on greenwashing to deceive customers [
240]. Consumers may also have misconceptions such as the “bio” in bioplastics implying readily biodegradable although in most cases it implies compostability under industrial conditions at best [
60]. Cosmetics companies that have developed their own procedures and tools for sustainable products, such as Sustainable Product Optimization Tool (SPOT) for L’Oreal [
237]; companies that have attempted to remove all packaging, such as Lush [
418,
419]; and brands that were started explicitly for ethical and environmentally friendly cosmetics, such as The Body Shop [
420,
421]; along with Colgate-Palmolive and Proctor & Gamble have all been condemned for copious use of microbeads in their products [
46]. Lush is acknowledged as a leader in efforts towards reducing packaging, and is still accused of greenwashing as its products contain parabens and other harmful chemicals contrary to the image of naturalness projected by items sold without any packaging in its stores [
422].
The definition of green marketing has evolved over time, and it is now a fundamental input for the various functional areas of a company that need to integrate environmental issues into business strategies and activities, including segmentation and targeting of customers, positioning and differentiation to increase green perceived value and green trust [
75]. A brand represents the core characteristics of a company and consumers on the whole form positive associations with brands they perceive to be credible and consistent over time [
423]. Brand identity is a significant asset and using a product while knowing it activates different areas in the brain compared to using it without being aware of the brand [
424]. Positive brand associations override the basic pleasure response and products should conform to the brand image [
425]. Prior “good" practices, developed over years, may have helped establish brand characteristics which may be difficult to modify and such attempts could even be counterproductive such as with New Coke. Individuals expect the same brand experience across platforms such as in apps [
426]. While MNCs create separate divisions and brands for sustainable products, the same company selling environmentally friendly products in one division and those with a high environmental impact in others; or engaging in animal testing in markets that require them while selling “cruelty-free” products elsewhere could lead to perception problems. Empathy virtue is a significant factor in emotional attachments to brands, and multinational corporations buying sustainable startups can be problematic in this regard [
427]. Green products are often more costly to produce and are subjected to greater uncertainty, and if successful, could also reduce sales of existing traditional products of a company implying little intrinsic motivation to introduce such products [
428].
Factors for low adoption of green products could include consumption values of consumers, resistance to new technologies or behaviors, resistance to premium prices, motivation by relative status, social imitation, short-term versus long-term considerations, low regard for intangible issues as also issues related to quality, efficacy and availability and skepticism regarding the firm’s commitment to the environment [
133,
136]. It was pointed out that while it was known what people consume, and to a reasonably extent how they consume, there was little understanding of why they consume [
105].
Eye-tracking indicates individuals pay more attention to the price of green products rather than the product image in comparison with traditional products [
429], and price increases may impact sustainable products more [
112]. Research, early on, (e.g., [
107]) sought to identify customers who would likely pay more for environmentally-friendly products in terms of demographic, knowledge, values, behavior and attitude-related factors. Results [
Ibid.] showed that while being married, female and having children living at home contributed towards such willingness; and not age, homeowner status, income or work status; attitudes had the greatest discriminatory power. This included the perception of inconvenience associated with being environmentally friendly, followed by the perceived importance of being environmentally friendly, and trust in corporations to act responsibly. In terms of values, collectivism and security were important, while the behavior that was relevant was considering environmental issues when making purchases, and not recycling or buying environmentally friendly products. Ecoliteracy was irrelevant. Consumers who recycle plastic may not necessarily be willing to pay more for low-phosphate detergent, implying such behavior was not transferable across sectors [
228].
3.5.2. Models of Green Purchase Behavior
The importance of behavioral factors (e.g., [
75]) has led to significant research based on various theoretical models, especially the Theory of Planned Behavior (TBP). Heterogeneity in pro-environmental behavior has led to several alternate theoretical approaches that seek to explain such behaviors [
430]. Consumer behavior is sufficiently complex that no single model or theory provides a framework that is anywhere near complete [
134].
Twenty consumer theories relevant to green marketing have been classified into categories based on values and knowledge, beliefs, attitudes, intentions, motivations and social dimensions, including models which incorporate multiple theories, such as the alphabet model (VBN-ABC-D-K-IS-H) which provides a framework wherein demographic factors impact values, beliefs and norms and are updated by information seeking behavior, knowledge and context [
133]. Alternately, studies conducted during 2015-2020 for green purchase decisions were considered in a framework that includes psychological-level theories such as planned behavior, value-attitude-behavior (VAB) model, and value-norm belief theory as well as integrated models; and theories such as ABC that combine internal and external factors as well as those considered to be determinants of green purchase such as individual factors, product and marketing factors, and social factors [
136]. Individual factors could include psychological factors, habits, experiences and lifestyle factors, and socio-demographic factors. Product related factors include product attribute as well as marketing. Social factors include social norms and social capital [
Ibid.]. A review of the applications and limitations of the dominant model in green consumer research, TPB, notes the difficulty of obtaining validated measures of pro-environmental behavior as against commonly-used measures that often simply end up measuring intention; that the relationships proposed in TPB, such as beliefs influencing behavior via attitudes are not unanimously accepted in literature; and that it has often been used with additional factors such as moral values and past behavior that have been adopted from other models developed specifically for green purchase intentions [
135]. Furthermore, there was only one reported use of TPB theory to design an intervention, and it was successful in reducing electricity consumption [
Ibid.].
The typical framework for studies on green purchase behavior consists of the model depicted as a directed graph to show the proposed relationship between the variables where the edges form the hypotheses; determination of the values of the variables from surveys; and then testing the hypotheses using techniques such as Structural Equation Modeling (SEM). In a rare direct comparison, the more generic TPB was found to better explain recycling intent (43%) and behavior (37%) of Spanish housewives as compared to the Value-Belief-Norm (VBN) model (7.5%) developed specifically for pro-environmental behavior [
430]. Subjective norm was not found to be significant in that those who recycled had a more favorable attitude towards recycling than other family members [
Ibid.].
While studies set up surveys carefully and take precautions to ensure the intended variables are measured, and literature suggests surveys to be highly effective [
431], the entire field of neuromarketing is premised on people being unable, or unwilling, to report their true opinions [
426]. Surveys are also known to be susceptible to several issues (e.g. [
103]). The debate as to the efficacy of neuromarketing has been ongoing and includes the diverse range of instruments [
432,
433]; the high cost and questionable usefulness of measurements relative to traditional methods [
434,
435]; the difficulty in decoding brain processes [
436]; the interaction of the brain’s spontaneous activities on decision-making and external stimuli which may be different in a retail product choice context [
435]; issues related to causation and backward inference [
Ibid.], subjective interpretations [
437] and uncertainties in metrics and interpretation [
438]. Predictive models for neuromarketing are still in the development phase as well [
439]. Some studies also use focus groups. Insofar as consumer disposal behavior is a significant determinant of the success or failure of a product in terms of its environmental impact, and existing techniques have not been able to provide a full understanding, remote ethnography has also been suggested as an alternative [
440]. Very few studies can provide actual samples of bioplastics products to participants [
441]. With the shift to online marketing, Virtual Reality may provide an efficacious means towards consumer evaluation of packaging [
442].
3.5.4. Consumers and Sustainable Cosmetics
Consumer interest in environmental effects of the cosmetics industry arose due to use of animals for testing and of animal based substances, as well as use of harmful substances ([
4]; and those interested in one cause were not necessarily aware of, or interested in, others. The industry is related to vanity and such attributes play a larger role in purchase intentions of, for instance, personal grooming products [
453] although companies have attempted to change the aesthetic of beauty [
360].
The TPB theory was supported for Indonesian consumers who had bought environmentally products in the six months prior, specifically for environmental reasons [
454]. The pro-environmental reasoned action (PERA) model, that added Perceived Environmental Concern as well as Perceived Authority Support (PAS) as antecedents found PAS to have a positive effect on PEC, and that both of these had a positive impact on attitude and subjective norms, which could explain 62.6% of the Behavioral Intention for green products, with attitude being key [
455]. Green Brand Positioning, Green Brand Attitude, and Green Brand Knowledge were all found to positively influence Green Cosmetic Purchase Intention (GCPI), with the relationship with Green Brand Knowledge and GCPI additionally being mediated by Green Brand Attitude [
456]. Men were found to be more concerned about environmental issues in a study related to an e-recycle program by Garnier and functional, social and emotional values were important towards intention but social values did not impact green trust [
457].
For Malaysia the penetration of green cosmetics is low overall even as significant health issues may arise due to availability of fake and chemical cosmetics which is triggering regulatory crackdowns on such sellers [
44]. Using the VBN framework, altruistic and hedonic values, with greater effect for the latter, were both found to positively effect pro-environmental beliefs which affects personal norm, which in turn impacts green purchase behavior. Furthermore electronic Word-of-Mouth (eWOM) is increasingly influential in changing consumer behavior and in forming their opinions, and it moderates the relationship between personal norm and green purchase behavior [
Ibid.].
Based on Perceived Value Theory, Perceived Functional Value was found to impact ethical concern and consumer purchase intention for Thai customers. It was found to be correlated with ethical concern but not consumer purchase intention. Perceived Social Value had no impact on either. Ethical concern was a strong predictor of green purchase intention which mediated a positive relationship between functional value and intention, as well as emotional value and intention, but social value did not [
406].
Factors influencing green purchase intention in India include opinions of friends and family, labeling and packaging, social influence, environmental concerns, price, availability and product features [
458]. There are variations in cosmetics purchase patterns and males are more likely to buy green cosmetics; the market is dominated by young consumers with family and friends influencing purchase decision the most, followed by doctors, celebrities and colleagues [
459]. Product quality, followed by brand, origin, variety of products, composition, pricing, discounts, packaging and salesperson recommendation are also relevant, in decreasing order [
Ibid.]. Both hedonistic and utilitarian values may be relevant towards purchase of herbal cosmetics; and consumers shop based on previous experience and visual merchandising, prefer online shopping, get frustrated with excessive variety, may be willing to try new products with technology-assistance and focus on branded products even without discounts with usability information being important [
243].
While interest in healthy cosmetics ingredients can be related to healthy food choices, for Hungary, consumers who prefer natural cosmetics; those who prefer traditional ones; and those who use either had no correlation to the purchase of bio-foodstuffs [
113]. Women were more open to buying cosmetics and natural cosmetics, and consumers would not use natural cosmetics if they were not as effective as their chemical counterparts [
Ibid.].
For Romania, based on a Situmulus-Organism-Response approach, economic, social and environmental sustainability were all found to be associated with brand attractiveness, as was social prestige; and brand attractiveness along with social prestige had a positive effect on brand attachment which influenced positive word by mouth that triggered purhcase intention and the intention to join an online brand community [
460].
For the UK, based on a focus group of 30 females, it was found that price and performance were the key factors in cosmetics purchases, although neutral attitudes towards environmental issues may change with awareness of natural and green products although there was considerable confusion as to what constituted green products [
51]. In this regard, it has also been emphasized that natural does not mean safe and natural products are not inherently safer than their synthetic counterparts, in view of the issue of extrapolation from Type II labels. Furthermore, green products are akin to luxury products, associated with expensive spa products, and consumers may not trust cheaper brands’ claims and supporting green products required sufficient finances that were unavailable to lower-end consumers.
Based on TPB, a survey of buyers of cosmetics products of a Canadian cosmetics and hygiene brand showed external factors such as attitude towards marketing claims and internal psychological variables such as subjective norms and altruistic concerns with animal welfare were found to influence the attitude towards, and purchase intention of, “not tested on animals” personal care products; along with egoistic concerns such as personal appearance [
461]. While literature has considered the framing context in the impact of labels that provide the same information, such as “95% natural ingredients” versus “5% of chemical ingredients”, comparing claims based on addition of a beneficial product versus removal of a harmful one for products, using an extended TPB model, it was found that while both types of claims have a positive impact on attitude, negative claims were superior [
49]. Personal appearance was not relevant in this case, as the product under consideration was a shampoo bottle [
Ibid.].
3.5.5. Consumers and Sustainable Packaging
Packaging is often the first and only contact the customer has with a product before purchase, and the quality of the product and its ingredients must often be inferred from the packaging [
462]. For beauty products which have an implicit promise towards making the customer more beautiful, where beauty is itself an abstract concept, consumers may rely on visual cues for forming efficacy beliefs [
463]. Proctor & Gamble suggests shoppers decide about a product in 3-7 seconds, just as they notice it, and brand awareness is key towards expectations of functionality in the absence of prior usage [
Ibid.]. Even when product characteristics are known, given that most purchase decisions are made at the Point of Sales for such goods, a brand using a distinctive packaging can simplify the decision for the consumer [
464] who may have to look through thousands of products within a few minutes during a typical shopping trip to a store. On the other hand consumers may only use contextual cues primarily for unfamiliar brands, which implies sustainable packaging information will have a greater impact for unfamiliar brands [
423].
Several factors such as shape, color, material, textual and artistic features [
465], as also convenience and functionality [
464] are relevant to consumer purchase behavior. Functionality is also important from a sustainability point of view as appropriate packaging could, for instance, reduce food waste [
60], which can contribute far more to the overall environmental impact [
466] while consumers, paradoxically, may tend to waste more food if they consider the packaging to be unsustainable [
85]. Purchase decisions may also depend on availability and the time available for consumers, knowledge of green packaging products and the sources of that knowledge, as well as demographic factors such as age, gender and income level [
467]. Factors affecting B2B purchases may differ from that for B2C purchases [
468], and there may be tradeoffs between packaging producers and product distributors (e.g. [
469]). Awareness of environmental issues may not suffice if there is a dearth of information regarding sustainably-packaged products and low consumer budgets relative to the high price of such products (e.g., [
51,
52]).
There is lack of consensus in literature as to whether environmental attributes of packaging impact consumer purchase decisions [
238]. In general, positive attributes of sustainable packaging could include health benefits, convenience in terms of ease of eliminating or transforming packages post-use, social norms and signaling, and altruistic benefits including protection of the environment and the well-being of others; while negative attributes may be a more austere consumption experience, hygiene and quality concerns related to reduced packaging, the fear of being subject to greenwashing as well as higher costs [
470]. Lack of awareness and implementation of laws; poverty; the convenience and low or zero price for plastic packaging for essentials such as food; lack of information about alternative materials; cultural and social considerations; the presence or otherwise of local institutions; and the existence of, and ease of access to, refuse collection centers could be additional factors in developing countries in addition to personal attributes [
471]. On the other hand, only financially-constrained consumers or those in developing countries practice end-use consumption that avoids the infrastructure costs and emissions associated with recycling [
472]. Consumers may try to avoid perceived risks when purchasing eco-design packages that reduce waste, and are less likely to waste food based on personal benefit considerations such as preserving their health rather than social factors such as protecting the environment [
473]. Some research suggests consumers with greater environmental concerns and those who participate frequently in pro-environmental behaviors, and not those who mistrust corporations vis-a-vis greenwashing, may have a greater propensity to seek out information which in turn promotes purchase of products with circular packaging [
474]; although other literature emphasizes that skepticism of green claims is a key factor towards seeking new information [
475].
Packaging can account for up to 40% of the retail price of cosmetics [
463] and pricing has been a factor across studies, but the effect of price on the purchase of cosmetics is complex. Consumers view sustainable cosmetics as a luxury item; may mistrust cheaper brands with green claims; would be willing to pay a premium for it provided they could [
51] and may equate price with quality [
241]. Consumer perception of luxury can be difficult to change. Glass packaging is considered an indicator of luxury which requires secondary packaging for protection, and secondary packaging is further associated with higher price [
237]. Weight is also associated with luxury which can be problematic for attempts to reduce packaging weight towards reducing environmental costs, while use of large packaging formats can dimnish the image of luxury and make products unsuitable for travel [
Ibid.].
Paper, cardboard and glass are considered indicators of sustainable packaging while use of plastic may be deleterious for sustainability communications [
470]. Industry differences in definitions of sustainability and sustainable packaging, and use of new words such as TerraCycling, cause confusion amongst consumers who find it difficult to differentiate between sustainable and less-sustainable packaging [
60]. Scientific literature also uses a multitude of theories, with different definitions of variables, making it difficult to compare across studies within a unified theoretical framework and a common understanding of terms [
471]. LCA studies often do not cover all environmental aspects, as also pre- and post-purchase consumer behavior, and may not provide the true environmental impact of the various materials that are often asserted as being the most sustainable by their respective industries [
60]. Consumers often overlook the production part of the impact and focus only on post-consumption utilization or the origin of the material, leading to widespread misconceptions such as the relatively high ranking of paper-wrapped glass containers or bioplastic cups as being sustainable [
55,
60,
84].
Low awareness and knowledge of properties amongst consumers including source, the relationship to biodegradability and appropriate disposal methods; uncertainty regarding prior exposure, given that bioplastics products are very similar to traditional ones; mostly positive emotions and perceptions such as for environmental impact whose significance can differ by particular issues, but negative perceptions and emotions related to land use and uncertain benefits along with fear of greenwashing governing purchase intentions; purchase intentions differing by product category; and contradictory findings in literature as to prior experiences, consumer perceptions, material preferences, significance of physical properties, willingness to pay, and the influence of age and gender summarize the state of consumer research for bioplastics [
441,
476]. Studies agree that price, functionality and information are significant features for products and green values are an important component of purchase intention [
Ibid.]. The willingness to pay is 10-20% for horticultural equipment, 6-24% for food packaging; and 20-40% for other products and various demographic factors such as income, gender, residence, family-size and occupation may all influence results [
Ibid.]. Materials-conscious consumers favor plastics from bio-mass, environmentally-conscious ones prefer characteristics such as biodegradability or compostability, and origin-conscious ones prefer local products and raw materials [
441]. While consumer adoption is key, the avilability, price and labeling of ecological products depends on government and industry as well. In terms of use of nanotechnology, health concerns and neophobia remain primary barriers while strong microbial activity, antioxidant properties and the potential for smart packaging can help reduce food waste [
477].
Changing the color of the packaging of a cholocate bar to green could increase its market share, indicating the potential for greenwashing [
478]. Certain colors could be emphasized for plant-based burgers [
479], although consumers may react differently to packaging colors and names for cultured meat depending on their neophobic characteristics [
480]. Green may not always be the most appropriate color for indicating sustianability and white and blue may outperform it, while earth colors such as brown in addition to green and white may also be helpful [
470]. For beverages, cool packaging colors such as green and blue denote healthier and more sustainable products, but also lower expectations of taste and are less likely to be selected by young consumers [
481]. Overpackaging may detract from the green characteristics of packaging and may be a financial burden on consumers [
56], however secondary packaging may also be an indication of a luxury product that allows for a premium, and may also be required for certain primary packaging such as glass bottles [
237].
While some studies suggest changes in packaging for sustainability are immediately visible in packaging design variations [
482], others argue sustainable packages are not distinctive in terms of differences from traditional ones, either by design or because the differences are not necessarily meaningful indicators of sustainability; and explicit or implicit clues can help consumers become aware of such characteristics [
483]. Too much information can be negative, though, and the use of explicit clues to sustainability along with meaningful implicit clues can reduce the perception of sustainability, although presence of explicit clues can help if the implicit clues do not already provide an indication of sustainability [
Ibid.]. Consumers are misled by excessive use of clues and techniques such as introduction of easily-discernible paper waste in recycled cardboard could help [
484].
Simple, prototypical, images are important with nature images more prevalent in sustainably-packaged products [
470]. Labels and eco-sustainability claims have also been recommended for packaging [
Ibid.]. Traffic-light style labels lead to more environmentally-friendly choices [
485]. For the UK, nutrition labels did not lead to healthier diets or reduction in environmental impact regardless of the presence of ecolabels, while ecolabels by themselves or along with nutrition labels, helped reduce environmental impact scores [
486]. The presence of explanatory sustainability claims, regardless of whether it was accompanied by a health claim, reduced sustainable purchases for those with low environmental attitudes in the Netherlands [
475]. Similar labels for nutrition as well as low-carbon appearing simultaneously could be less effective than either label by itself, as it led to individuals susceptible to zero-sum bias to infer that partial resources were allocated to each aspect [
487], although research also finds customers can handle different types of labels at the same time and can even cope with contradictory information regarding sustainability, such as for animal welfare and climate change [
488]. At the same time labels for peripheral sustainability characteristics such as for packaging are more palatable for consumers than those for core characteristics as the former do not imply potentially decreased product functionality [
470]. Studies find high correlation is observed between environmental indicators and healthy diets, especially based on portion size, although the correlation of the former with front-of-package labels for healthy food is low [
489]. The placement of the BIO label and the color of the package were found to be significant using eye-tracking for Croatia and contrary to questionnaire responses, most participants missed the EU Organic logo [
490]. Water footprint labels have been found to be effective in Greece, with even those with unstable jobs ready to pay more for water-sustainable products [
491]. Eco-labeling may need to consider cultural heritage [
492].
Finally, package design remains important towards impressions of quality and in an eye tracking experiment with four lipsticks, Urban Decay with an priced on average at £16; Dior at £25; L’Oreal at £5 and Clinique at £12, without knowing their prices respondents found the L’Oreal lipstick to be of the highest quality while Urban Decay and Dior were ranked as low-quality, although results could be subjected to the sample selection bias towards younger consumers [
493]. Respondents listed material and color to be the most attractive elements and purchase intention to be triggered by package attractiveness; and plastic was the most preferred material in hairstyle, skin care as well as makeup products followed by glass, suggesting a preference for its user-friendliness and practicality [
Ibid.].
In Italy, consumers prefer sustainable packaging to buying unpackaged products in bulk, and while slightly-familiar consumers are impacted by both communication in favor of environmental sustainability and label information towards paying more for sustainably-packaged product, consumers familiar with such issues are also impacted by health-friendly aspects of such packaging [
494]. Given the preference for plant-based biodegradable packaging materials, and the issue of waste separation, there is a need for harmonizing EU rules and improving national waste-separation infrastructures [
Ibid.]. A panel of users for a proposed natural jenny milk cosmetic in the southern Italy suggested a low propensity with regard to expenditures, and that matte paper best conveyed the natural attribute [
462]. The name, the icon and text were also found to impact the perception of potential consumers [
Ibid.]. Awareness, behavior and expectations with regard to food packaging differed by gender, age and education level with females the most sustainable and youngest consumers being less so [
495]. Given the dearth of sustainably-packaged cosmetics such as eye-shadow, using a fake product, women’s environmental sustainability consciousness predicts the utility they derive from sustainable makeup packaging and thus their purchasing choice, although the explanation was only 7.2% and the significance of sustainable packaging decreased in relation to other product attributes with a greater frequency of makeup use [
48]. Based on the TPB model, for Italy, perceived consumer effectiveness was found to influence environmentally conscious consumer behavior towards beauty products with eco-friendly packaging material both directly, and via pro-environmental behavior intention; attitude had a significant impact on behavior but only mediated by behavioral intention; while subjective norm did not have a significant effect [
496].
For Germany, using the goal-framing approach, gain-goals in terms of positive perception of the reliability of eco-friendly packaging was found to increase the intention to use such packaging which in turn was positively related to willingness to pay; subjective norms and environmental concerns were significant factors; and personal innovativeness was a positive factor but not hedonic motivation [
497]. In a study of Polish adults, knowledge regarding segragation rules for recycling was similar, and uniformly insufficient, for customers regardless of whether they had pro-environmental attitudes, were neutral, or even anti-ecological [
498].
While reuse is the preferred approach for plastics, its implementation faces significant barriers related to consumer adoption [
499]. The Attitude - Behavior - Context framework allows for consideration of contextual factors such as product; services and facilities in addition to attitudinal factors such as knowledge; attitude and value, allowing for structural strategies for influencing the contextual structures along with informational strategies for attitudinal factors, and for the UK, hygiene; usability; lack of clarity on benefits to consumer as well as financial issues related to payment options were primary barriers to consumer acceptance and strategies could be developed towards ameliorating such issues [
Ibid.].
For Australia, environmental knowledge and environmental responsibility, partially mediated by attitude, were both determinants of purchase intention, guilt works better than pride for those with greater environmental knowledge and vice versa, while there was no difference in the type of messaging with regard to low or high environmental responsibility [
500]. For Indonesia, adoption intentions of home-refill delivery service for fast-moving consumer goods, based on the Technology Acceptance Model, are strongly impacted by attitudes, which in turn depend on environmental concern via perceived ease of use, perceived usefulness of service which also directly enhances usage intention, green perceived value and trust in the service [
501].
Package design, both visual and verbal, as well as package benefits including functional, emotional, social and environmental were tested for perfume purchase decision in the Basque region of Spain and verbal design was found to be more significant than visual due to the preference for the brand name while several additional features were more important than environmental benefits; and furthermore all aspects of package design along with age, education level, martial status and income were significant towards the purchase decision [
502]. Higher income consumers would choose luxury brands, while others would be influenced by price, requiring different tactics [
Ibid.].
Unlike countries such as Germany and Japan that regulate express packaging, customers in China feel government and industry should work towards implementation of sustainable packaging [
503]. Adoption intention for reusable express packaging by consumers in Shanghai, China, is influenced by environmental concerns, personal norm which depends on environmental concerns, awareness of consequences, ascription of responsibility, as well as subjective norm which depends on media influence and personal perceived policy effectiveness [
504]. Chinese consumers, especially pro-environmental consumers with environmental knowledge, are willing to pay a premium for rPET bottles but are indifferent to larger-sized bottles even with environmental information as the inconvenience of carrying large bottles may offset the perceived benefits [
505]. In Malaysia, environmental concern, natural packaging design and printed information were relevant to purchase intention for skincare products, the first two factors partially, and the last fully, mediated by personal attitude [
506]. The willingness to pay for bio-film packaging increases with the number of children, being married and female, and with age and decreases with income [
507]. For India, price and utility were important for earlier generations, and while environmental impact is a factor for the younger generation price remains a constraint [
508] while other research suggests consumers value price, quality and brand over all other considerations [
509]. Green packaging does not have a significant impact on consumer purchase decision in Ghana [
510].
Based on an online survey of MTurk employees, with no restrictions on nationality or residency, personal norms, self-identity and self-esteem were variously found be relevant to moral satisfaction, product ownership, environmental concern and planet ownership, which were relevant to intention for eco-packaging, purchase intention, and willingness to pay [
238]. For the Philippines, based conceptually on TPB and considering product pricing, quality, availability; environmental awareness and knowledge; social media influence; and environmental concerns, beliefs and values; product pricing, quality and its benefits were significant factors influencing green purchase behavior [
11]. Environmental issues, interest in information about bioplastics and, at marginal statistical significance, green consumer values were found to be antecedents for attitudes towards bioplastics. Subjective norms significantly impacted attitude towards bioplastics and activity to reduce plastic use, and all three of these impacted intention to use bioplastics for Canary Islands [
511].