Article
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Sustainable E-procurement: Key Factors Influencing User Satisfaction and Dissatisfaction
Version 1
: Received: 25 March 2024 / Approved: 26 March 2024 / Online: 26 March 2024 (16:41:31 CET)
A peer-reviewed article of this Preprint also exists.
Ragin-Skorecka, K.; Hadaś, Ł. Sustainable E-Procurement: Key Factors Influencing User Satisfaction and Dissatisfaction. Sustainability 2024, 16, 5649. Ragin-Skorecka, K.; Hadaś, Ł. Sustainable E-Procurement: Key Factors Influencing User Satisfaction and Dissatisfaction. Sustainability 2024, 16, 5649.
Abstract
The aim of this study was to identify factors, that influence satisfaction and dissatisfaction in the use of public e-procurement. The use of IT solutions promotes sustainable development. Hence, there is a need to conduct research that will allow for the best possible adjustment of e-procurement solutions in order to implement them as widely as possible in business practice. This study used a quantitative exploratory survey-based approach. The obtained research results were analyzed using statistical methods, including factor analysis PCA. Factor analysis identified three main satisfaction factors and two dissatisfaction factors in e-procurement use, highlighting the importance of support, intuitiveness, and security in user satisfaction. This study contributes to the existing literature by providing a nuanced understanding of the factors influencing user satisfaction and dissatisfaction within e-procurement systems, specifically highlighting the role of intuitive design and technical support. It offers a unique perspective by integrating these insights with the specific requirements of public procurement, thereby filling a gap in research on enhancing user experience in the context of sustainable purchasing practices.
Keywords
sustainability procurement, procurement digitalization, public procurement, user experience, e-procurement
Subject
Business, Economics and Management, Business and Management
Copyright: This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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