PreprintArticleVersion 1This version is not peer-reviewed
What’s So Great About Inpatient Rehabilitation From the Patient Experience Perspective: Content Analysis of an Appreciative Inquiry During a Bedside Experience Rounding
Version 1
: Received: 27 June 2024 / Approved: 28 June 2024 / Online: 2 July 2024 (09:31:39 CEST)
How to cite:
Jesus, T. S.; Buschbacher, J.; Struhar, J.; Walters, T.; Lopez, C.; Fernandez, A.; Gracz, K.; Colby, K. What’s So Great About Inpatient Rehabilitation From the Patient Experience Perspective: Content Analysis of an Appreciative Inquiry During a Bedside Experience Rounding. Preprints2024, 2024062055. https://doi.org/10.20944/preprints202406.2055.v1
Jesus, T. S.; Buschbacher, J.; Struhar, J.; Walters, T.; Lopez, C.; Fernandez, A.; Gracz, K.; Colby, K. What’s So Great About Inpatient Rehabilitation From the Patient Experience Perspective: Content Analysis of an Appreciative Inquiry During a Bedside Experience Rounding. Preprints 2024, 2024062055. https://doi.org/10.20944/preprints202406.2055.v1
Jesus, T. S.; Buschbacher, J.; Struhar, J.; Walters, T.; Lopez, C.; Fernandez, A.; Gracz, K.; Colby, K. What’s So Great About Inpatient Rehabilitation From the Patient Experience Perspective: Content Analysis of an Appreciative Inquiry During a Bedside Experience Rounding. Preprints2024, 2024062055. https://doi.org/10.20944/preprints202406.2055.v1
APA Style
Jesus, T. S., Buschbacher, J., Struhar, J., Walters, T., Lopez, C., Fernandez, A., Gracz, K., & Colby, K. (2024). What’s So Great About Inpatient Rehabilitation From the Patient Experience Perspective: Content Analysis of an Appreciative Inquiry During a Bedside Experience Rounding. Preprints. https://doi.org/10.20944/preprints202406.2055.v1
Chicago/Turabian Style
Jesus, T. S., Kristen Gracz and Karen Colby. 2024 "What’s So Great About Inpatient Rehabilitation From the Patient Experience Perspective: Content Analysis of an Appreciative Inquiry During a Bedside Experience Rounding" Preprints. https://doi.org/10.20944/preprints202406.2055.v1
Abstract
Background: Positive person-centered attributes of inpatient rehabilitation need to be identified from the patient perspective to be further developed and sustained.
Purpose: To identify which attributes patients openly evoke as being great care experiences, using an open appreciative inquiry during the inpatient rehabilitation stay.
Methods: Qualitative secondary analysis of appreciative patient comments during a bedside patient experience rounding, facilitated by a neutral party. Two independent analysts employed an inductive, summative form of content analysis.
Results: Among 150 patients rounded, 122 provided categorizable appreciative accounts. Over two thirds of the patients (67.2%) focused on “staff attributes” in their great-experience accounts. Those attributes were mostly interpersonal such as being “attentive & caring - beyond clinical duty” and being “encouraging (but not too hard) & reassuring”. These interpersonal staff attributes were reported with words showing deep levels of personal significance or patient appreciation. Beyond staff attributes, the perceived quality of the “patient care” (31.1%) and opportunities for “leisure and social activities” (9.0%) were also frequently evoked. Amenities like food or costumer service were the least evoked, rarely so as an exclusive attribute (0.8% for each).
Conclusions: The human(e) factor, especially the interpersonal qualities of staff, emerged as greatly appreciated from the patient experience perspective during inpatient rehabilitation. These experiences help identify which person-centered attributes of care might be further developed and sustained.
Public Health and Healthcare, Physical Therapy, Sports Therapy and Rehabilitation
Copyright:
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
