Article
Version 1
This version is not peer-reviewed
Evaluating the Effectiveness of Supplier Relationship Management Tools in E-Commerce
Version 1
: Received: 5 July 2024 / Approved: 8 July 2024 / Online: 8 July 2024 (13:23:09 CEST)
How to cite: Grant, O. Evaluating the Effectiveness of Supplier Relationship Management Tools in E-Commerce. Preprints 2024, 2024070646. https://doi.org/10.20944/preprints202407.0646.v1 Grant, O. Evaluating the Effectiveness of Supplier Relationship Management Tools in E-Commerce. Preprints 2024, 2024070646. https://doi.org/10.20944/preprints202407.0646.v1
Abstract
Supplier Relationship Management (SRM) tools play a crucial role in enhancing efficiency and competitiveness within e-commerce supply chains. This qualitative research explores the effectiveness of SRM tools in optimizing procurement processes, mitigating risks, and fostering collaborative partnerships with suppliers. The study employs semi-structured interviews with key stakeholders in diverse e-commerce sectors to gather insights into the implementation and outcomes of SRM tools. Findings reveal that technological advancements, including AI, blockchain, and data analytics, facilitate real-time communication, decision-making, and supply chain visibility, thereby enabling organizations to achieve cost savings and operational efficiencies. Enhanced supplier relationships through SRM tools contribute to collaborative innovation, faster product development cycles, and improved customer satisfaction. However, challenges such as technological complexity, regulatory compliance, and supplier resistance necessitate strategic management and investment in cybersecurity and compliance frameworks. The research underscores the importance of executive sponsorship, stakeholder engagement, and continuous improvement in driving successful SRM implementations.
Keywords
Supplier Relationship Management, SRM Tools, E-commerce, Supply Chain Efficiency, Technological Advancements, Supplier Collaboration, Risk Mitigation
Subject
Business, Economics and Management, Business and Management
Copyright: This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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