1. Introduction
Artificial Intelligence (AI) has transformed various sectors, including finance, education, transportation, manufacturing, retail, agriculture, entertainment, telecommunications, and cybersecurity. Among these sectors, healthcare stands out as one of the most significantly impacted areas [
1]. In healthcare, AI enhances diagnostic accuracy, streamlines administration, and improves patient care by analyzing large amounts of data with machine learning (ML), natural language processing (NLP), and deep learning (DL) [
2]. AI applications range from early disease detection to automated patient management, significantly improving outcomes and reducing costs.
A key driver of AI’s impact in healthcare is the emergence of Large Language Models (LLMs) which makes it essential in NLP tasks [
3]. These models mimic human language processing using neural networks trained on extensive text datasets and excel in tasks such as machine translation, text generation, and summarization. The integration of LLMs into healthcare enables professionals to efficiently process vast amounts of medical literature, make informed decisions, and improve communication with patients, illustrating how these advancements build on AI’s foundational contributions to the field.
One notable LLM is the Generative Pre-trained Transformer (GPT), particularly ChatGPT, which has shown impressive results in healthcare-specific evaluations, including medical exams and datasets like MedMCQA and PubMedQA [
4]. This highlights the growing potential of conversational models in healthcare, where they can assist with patient communication and decision support.
ChatGPT stands out for its capacity to continuously learn and improve through interactions, delivering increasingly accurate and context-aware responses [
5]. This adaptability makes it a valuable tool in healthcare, supporting tasks such as answering medical questions, resolving technical issues, and automating administrative functions. Additionally, its scalability enhances healthcare operations, streamlining patient triaging and information management, vital for improving overall healthcare delivery.
Despite its promise, challenges remain, particularly concerning real-world applicability and the ethical implications of AI-driven decision-making in medicine.
Based on the findings derived from existing publications on ChatGPT and its role in transforming healthcare with AI, this review contributes to the field through several key aspects:
Comprehensive Background: We provide a comprehensive overview of Natural Language Processing (NLP), Large Language Models (LLMs), the Generative Pre-trained Transformer (GPT) architecture, and ChatGPT, highlighting their evolution.
Clinical Relevance: We discuss the clinical implications of ChatGPT, emphasizing how the integration of ChatGPT in healthcare is transforming patient care, administrative tasks, and research.
ChatGPT Applications Across Organ Systems: We review literature highlighting ChatGPT’s effectiveness in diagnostics, treatment recommendations, patient education, and clinician-patient communication across various organ systems.
Risk Analysis: We examine the potential risks of ChatGPT in healthcare, addressing reliability, accuracy, and ethical concerns, while evaluating existing methodologies.
Future Directions: We identify research gaps in ChatGPT applications in healthcare and propose a taxonomy to categorize the literature, enhancing understanding of its diverse applications.
The remainder of this paper is organized into several sections, each with multiple subsections.
Section 2 describes the research methodology of this survey.
Section 3 provides background on natural language processing (NLP), large language models (LLMs), GPT, and ChatGPT.
Section 4 discusses ChatGPT’s capabilities in empowering patients.
Section 5 surveys existing literature on the use of ChatGPT across different organ systems.
Section 6 addresses potential risks associated with the use of ChatGPT in healthcare.
Section 7 presents a general discussion on ChatGPT in healthcare.
Section 8 outlines the limitations of this study, while
Section 9 explores future directions. Finally,
Section 10 concludes the paper.
2. Research Methodology
To explore the applications of ChatGPT in healthcare, we employed a systematic review methodology, following established protocols to ensure a thorough and unbiased analysis. The review involved the following key steps:
Literature Search: We conducted a comprehensive search across multiple databases, including PubMed, IEEE Xplore, Scopus, Web of Science, Google Scholar, ACM Digital Library, arXiv, and ScienceDirect. The search utilized targeted keywords related to ChatGPT, natural language processing (NLP), healthcare applications, and ethical considerations, adhering to PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) guidelines [
6].
-
Inclusion and Exclusion Criteria:
Inclusion: Articles discussing the application of ChatGPT in various healthcare contexts.
Exclusion: Non-English articles, publications without full-text access, and studies not specifically focused on ChatGPT or healthcare.
Data Retrieval: By August 20, 2024, we retrieved approximately 150 publications across the selected databases. Each article was assessed for eligibility based on the established criteria.
Taxonomy Development: We developed a taxonomy to categorize the identified literature based on medical applications, such as names of body parts, diagnosis, medical education, patient consultation, and specialties like, telemedicine, clinical decision support, and personalized medicine.
Synthesis of Findings: The review concluded with a synthesis of findings that highlighted the current use of ChatGPT in healthcare, along with potential risks, and future research directions.
2.1. Research Objective
The primary objectives of this review were:
RO1: To provide an overview of ChatGPT, detailing its functionalities and rationale for integration into healthcare systems.
RO2: To explore scope of ChatGPT in healthcare, focusing on its assistance with routine tasks like patient management.
RO3: To see how ChatGPT is utilized in managing various organ-related diseases, analyzing its effectiveness in diagnostics, treatment recommendations, and patient education.
RO4: To identify the significant applications and limitations of ChatGPT, examining its impact on patient care, administrative efficiency, and potential inaccuracies in record handling.
This study seeks to clarify the role of ChatGPT in enhancing healthcare delivery and provide a robust framework for understanding the implications of integrating AI tools into healthcare practices, particularly in the organ-specific context.
3. Background
In this section, we will cover key concepts related to Natural Language Processing (NLP), Transformer architecture, Large Language Models (LLMs), enhancements through bidirectional language representation, and the development of ChatGPT.
3.1. Natural Language Processing (NLP)
Natural Language Processing (NLP) is a subfield of AI that enables machines to understand, interpret, and generate human language [
7]. Emerging from foundational linguistics work in the 1950s and 1960s, NLP connects human communication with computer understanding, facilitating the processing of large text datasets [
8].
Key techniques in NLP include tokenization, part-of-speech tagging, named entity recognition, and sentiment analysis, which are essential for various applications [
9]. Tokenization facilitates the division of text into manageable units, supporting tasks such as text analysis and machine translation. Part-of-speech tagging enhances syntactic understanding, aiding in grammar checking and text summarization. Named entity recognition identifies and classifies entities, crucial for information extraction and automated customer support. The introduction of transformer architecture and attention mechanisms has significantly improved NLP performance, allowing for the development of advanced models that learn from extensive datasets.
Today, NLP is used in diverse areas such as chatbots, language translation, sentiment analysis, and medical text processing. Despite this, challenges remain, including language ambiguity, context understanding, and biases in training data.
3.2. Transformers and Large Language Models (LLMs)
Transformers, introduced in paper titled, "Attention is All You Need" by Vaswani et al. in 2017, revolutionized NLP [
10]. Unlike earlier models like recurrent neural networks (RNNs) [
11] and Long Short-Term Memory networks (LSTMs) [
12], transformers use a self-attention mechanism to assess the importance of words in a sequence.
RNNs and LSTMs process sequences sequentially, which can result in longer training times and difficulties in capturing long-range dependencies. In contrast, transformers enable parallelization during training, significantly speeding up the learning process and effectively capturing relationships between distant words. While LSTMs help mitigate the vanishing gradient problem found in RNNs, they still face challenges with long sequences due to their sequential nature. The self-attention mechanism in transformers thus provides a more efficient understanding of context in text. Mathematically, the self-attention mechanism can be described as follows:
Large Language Models (LLMs), such as Bidirectional Encoder Representations from Transformers (BERT) and Generative Pre-trained Transformer (GPT), are built upon the transformer architecture and leverage massive datasets to learn language patterns, structures, and semantics [
13,
14,
15]. These models have demonstrated remarkable capabilities in generating coherent text, answering questions, and performing language translations.
3.3. Bidirectional Language Representation
Bidirectional language representation models, such as BERT (Bidirectional Encoder Representations from Transformers), have significantly enhanced the performance of LLMs in medical tasks [
16]. BERT’s architecture is based on the transformer model and employs a bidirectional self-attention mechanism that allows it to process input text in both directions—left-to-right and right-to-left [
17,
18] This feature improves the model’s understanding of polysemous words, contextual nuances, and intricate relationships between words in a sentence.
The core components of BERT’s architecture include:
Multi-Head Self-Attention: BERT utilizes multiple attention heads to capture various contextual meanings of words simultaneously. Each head learns to focus on different parts of the input sequence, allowing the model to understand complex dependencies.
Masked Language Modeling (MLM): During pre-training, BERT randomly masks a percentage of input tokens and trains the model to predict these masked tokens based on their context. This approach enables the model to learn a rich understanding of language structures.
Next Sentence Prediction (NSP): BERT is also trained with a next sentence prediction objective, where it learns to predict whether a given sentence follows another in a text. This helps the model understand sentence relationships, which is crucial for tasks like question answering.
Influential medical LLMs, such as PubMedBERT [
19], ClinicalBERT [
20], and BioBERT [
21], leverage BERT’s architecture, fine-tuning it on medical datasets to achieve state-of-the-art performance across various medical Natural Language Processing (NLP) tasks.
Incorporating existing medical knowledge bases, such as the Unified Medical Language System (UMLS) [
22], into language models further enhances their capabilities. The integration of domain-specific terminologies and ontologies helps the model understand medical jargon and relationships more effectively.
Moreover, studies have shown that pre-training LLMs on diverse datasets, even those not directly related to healthcare, yield improved performance on medical NLP tasks compared to training solely on domain-specific datasets [
23]. This approach highlights the importance of comprehensive data exposure, as it enables models to generalize better and understand a wider range of language variations.
3.4. ChatGPT
ChatGPT is a conversational AI model developed by OpenAI, based on the GPT architecture [
13]. Its evolution traces back to the initial GPT model introduced in 2018, followed by iterations such as GPT-2 and GPT-3 [
24,
25]. Each version exhibited exponential growth in parameters and training data, enhancing language understanding and generation capabilities. The architecture is designed to predict the next word in a sentence, leveraging extensive training on diverse internet text.
The evolution of ChatGPT can be summarized as follows:
GPT: The initial model introduced the transformer architecture, outperforming previous RNN models [
26].
GPT-2: Increased parameters from 117 million to 1.5 billion, showcasing the ability to generate coherent text; its release was initially withheld due to concerns about misuse [
27].
GPT-3: Expanded to 175 billion parameters, significantly enhancing language generation capabilities and gaining attention for its versatility across various tasks with minimal fine-tuning [
28].
ChatGPT itself emerged between 2020 and 2021, specifically fine-tuned for conversational tasks [
29]. OpenAI later introduced subscription models like ChatGPT Plus to provide users with access to more powerful versions while continuously improving the model’s accuracy and reducing biases.
4. ChatGPT Applications in Healthcare
The integration of ChatGPT in healthcare is transforming patient care, administrative tasks, and research. This AI technology enhances service delivery through personalized interactions, improved clinical decision-making, and streamlined operations. This section explores key applications of ChatGPT in healthcare, including patient education and support, clinical monitoring, information access, administrative tasks, health promotion, research, and emergency response.
Figure 1 gives snippet of the areas covered in this section.
4.1. Patient Engagement
ChatGPT plays a vital role in patient education and support by empowering individuals with knowledge about their health issues [
30]. It addresses queries related to medical procedures and medications. ChatGPT also provides personalized support through individualized health plans and lifestyle recommendations. Additionally, it offers 24/7 assistance and compiles insights on prospective patients. The model delivers timely medication reminders, enhancing adherence by notifying patients about potential side effects and drug interactions [
5].
As a virtual health assistant, ChatGPT responds immediately to patients’ questions, thereby reducing the workload on healthcare staff and improving patient satisfaction [
31]. Through personalized health insights, it empowers patients to make informed decisions, leading to better adherence to treatment plans.
4.2. Clinical Applications
In clinical settings, ChatGPT analyzes patient data, medical histories, and symptoms to suggest diagnoses and treatment options, improving decision-making and minimizing diagnostic errors [
32]. It supports clinical monitoring by tracking patient health remotely, reminding them to check vital signs, and alerting healthcare providers about potential issues [
33]. It also automates routine tasks, such as generating reports and handling chatbot interactions.
In clinical studies, ChatGPT aids in data collection, informs patients about ongoing trials, and enhances the articulation of symptoms. For chronic disease management, it assists patients in monitoring their conditions, sending reminders for check-ups and medications, and managing their daily health routines effectively.
4.3. Administrative Efficiency
ChatGPT helps in administrative tasks, such as appointment scheduling, cancellations, and reminders, alleviating the burden on staff and enhancing the patient experience [
34]. As a digital assistant, it facilitates data collection and classification from patient records, speeding up assessments and allowing healthcare professionals more time for patient care.
ChatGPT enhances communication by responding to patient inquiries and reducing staff workload through task automation [
35]. It can assist in processing insurance claims, verifying patient information, and providing information on billing and payment options. Additionally, ChatGPT can generate summaries of patient interactions, track referral statuses, and monitor follow-up appointments, ensuring continuity of care.
Furthermore, it can help streamline onboarding processes for new staff by providing training materials and answering common questions. In emergency situations, ChatGPT can rapidly disseminate information regarding protocols or alerts to relevant personnel, ensuring a swift response. Overall, these capabilities contribute to a more efficient and responsive administrative framework in healthcare settings.
4.4. Research Support
In research and development, ChatGPT supports data analysis, hypothesis testing, and automates literature reviews for efficient findings [
36]. It helps identify clinical trials based on patients’ medical histories, increasing access to new treatments and enabling researchers to analyze health data to uncover patterns and evaluate intervention effectiveness.
4.5. Health Promotion and Disease Prevention
ChatGPT plays a vital role in public health by sharing information on vaccination campaigns, healthy lifestyle tips, and disease prevention strategies [
37,
38]. It enhances community health literacy and provides personalized advice on nutrition and exercise, empowering patients to adopt healthier habits.
4.6. Emergency Response
ChatGPT provides instant information during emergencies, guiding users on first aid procedures and facilitating communication between patients and emergency services [
39]. It also offers resources and support for mental health issues, including coping strategies and exercises, while ensuring access to mental health professionals.
5. ChatGPT Applications Across Diverse Organ Systems in Healthcare
Recently, ChatGPT and similar AI models have shown great promise in improving healthcare. By using NLP and ML, these systems are being applied in different medical fields to support diagnostics, treatment planning, and patient care. In the following section, we look at how ChatGPT is used across various organ systems in healthcare, as shown in
Figure 2. Each study highlights the main focus, methods, key results, and impact on clinical practice.
5.1. Kidney
Kidney is a vital organ in the human body responsible for filtering blood to remove waste products, excess fluids, and toxins [
40,
41]. It plays a crucial role in maintaining overall health by regulating fluid balance, electrolytes (such as sodium and potassium), and blood pressure. Given the complexity of kidney function and its central role in maintaining health, advancements in AI, such as ChatGPT, are increasingly being explored to support kidney disease diagnosis and management.
Table 1 summarizes the recent studies which highlight the integration of ChatGPT into the fields of kidney cancer and nephrology.
5.2. Pharynx
Pharynx, a muscular tube that connects the nose and mouth to the esophagus and larynx, plays a crucial role in swallowing, breathing, and vocalization [
49]. Disorders of the pharynx and related structures, such as the larynx, are complex and often require precise diagnosis and treatment strategies.
Lechien et al. evaluates ChatGPT’s performance in managing laryngology and head and neck cases [
50]. It found that ChatGPT achieved 90% accuracy in differential diagnoses and 60.0-68.0% accuracy in treatment options. However, it was noted that ChatGPT tends to over-recommend tests and misses some important examinations. The findings suggest that while ChatGPT can serve as a promising adjunctive tool in laryngology and head and neck practice, there is a need for refinement in its recommendations for additional examinations.
5.3. Heart
Cardiovascular system, responsible for circulating blood and delivering oxygen and nutrients to the body, is critical for maintaining overall health [
51]. As cardiovascular diseases remain a leading cause of mortality worldwide, improving patient care and education in this area is essential.
Table 2 summarizes the recent studies which highlight the integration of ChatGPT into the field of cardiovascular health advice, highlighting various studies that evaluate its capabilities, limitations, and implications for patient education and care.
5.4. Brain
Brain, as the central organ of the nervous system, plays a crucial role in controlling bodily functions, processing information, and facilitating cognitive processes such as memory, learning, and emotional regulation [
57]. Given the complexity of neurological disorders and the increasing prevalence of brain-related health issues, enhancing our understanding and management of brain health is essential. Keeping this in mind,
Table 3 summarizes the recent studies which highlight the integration of ChatGPT into the field of brain health.
5.5. Thyroid
Thyroid, a butterfly-shaped gland located in the neck, plays a crucial role in regulating metabolism, energy levels, and overall hormonal balance [
61]. Given its importance in various physiological processes, recent studies are highlighting the integration of ChatGPT into the field of thyroid health.
Table 4 provides a summary of these studies.
Cazzato et al. conducted a review to evaluate the potential of ChatGPT in the field of pathology, analyzing five relevant publications out of an initial 103 records [
66]. The findings indicated that while ChatGPT holds promise for assisting pathologists by providing substantial amounts of scientific data, it also faces significant limitations, including outdated training data and the occurrence of hallucinations. The review featured a query session addressing various pathologies, emphasizing that ChatGPT can aid the diagnostic process but should not be relied upon for clinical decision-making. Overall, the study concluded that ChatGPT’s role in pathology is primarily supportive, necessitating further advancements to overcome its current challenges.
5.6. Liver
Liver, an organ responsible for numerous functions including detoxification, metabolism, and production of essential proteins, plays a crucial role in maintaining overall health [
67]. Due to its significance in various diseases, many research studies are exploring applications of ChatGPT, to enhance the understanding and management of liver-related conditions.
In related works, Yeo et al. assessed ChatGPT’s accuracy and reproducibility in answering questions about cirrhosis and hepatocellular carcinoma (HCC) management [
68]. The study reported high overall accuracy, with ChatGPT scoring 79.1% for cirrhosis and 74.0% for HCC. However, comprehensive responses were limited, particularly in areas of diagnosis and regional guidelines. Despite these limitations, ChatGPT provided practical advice for patients and caregivers, suggesting its potential as an adjunct informational tool to improve patient outcomes in cirrhosis and HCC management.
In another study, Yeo et al. compared the capabilities of ChatGPT and GPT-4 in responding to cirrhosis-related questions across multiple languages, including English, Korean, Mandarin, and Spanish [
69]. The results indicated that GPT-4 significantly outperformed ChatGPT in both accuracy and comprehensiveness, especially in non-English responses, with notable improvements in Mandarin and Korean. This underscores GPT-4’s potential to enhance patient care by addressing language barriers and promoting equitable health literacy globally.
5.7. Large Intestine
Large intestine, a crucial component of the gastrointestinal system, is responsible for absorbing water and electrolytes from indigestible food matter, as well as storing and eliminating waste products [
70]. Given the prevalence of gastrointestinal disorders, ChatGPT is being explored to enhance diagnosis, management, and patient education related to large intestine health.
Table 5 provides an overview of its integration into gastrointestinal pathology and large intestine care.
5.8. Pancreas
Pancreas, an essential gland located behind the stomach, plays a vital role in digestion and glucose regulation by producing digestive enzymes and hormones such as insulin [
74]. Recognizing its significance in metabolic and digestive disorders, ChatGPT is being applied to improve the understanding and management of pancreatic health.
In one of the related works, Du et al. assessed the performance of ChatGPT-3.5 and ChatGPT-4.0 in answering questions related to acute pancreatitis (AP) [
75]. The study found that ChatGPT-4.0 achieved a higher accuracy rate than ChatGPT-3.5, answering 94.0% of subjective questions correctly compared to 80%. It also performed better on objective questions, with an accuracy of 78.1% versus 68.5%, with a statistically significant difference (P = 0.01). The concordance rates between the two versions were reported as 80.8% for ChatGPT-3.5 and 83.6% for ChatGPT-4.0. Both models excelled particularly in the etiology category, highlighting their potential utility in improving awareness and understanding of acute pancreatitis.
Qiu et al. evaluated the accuracy of ChatGPT-3.5 in answering clinical questions based on the 2019 guidelines for severe acute pancreatitis [
76]. The results indicated that ChatGPT-3.5 was more accurate when responding in English (71.0%) compared to Chinese (59.0%), although the difference was not statistically significant (P = 0.203). Furthermore, the model performed better on short-answer questions (76%) compared to true/false questions (60.0%) (P = 0.405). While ChatGPT-3.5 shows potential value for clinicians managing severe acute pancreatitis, the study suggests it should not be overly relied upon for clinical decision-making.
5.9. Bladder
Bladder, a hollow muscular organ, plays a crucial role in storing and expelling urine, which is essential for maintaining fluid balance and overall health [
77].
Table 6 summarizes recent studies which have explored the integration of ChatGPT into the field of bladder health.
5.10. Pituitary
Pituitary gland, often referred to as the "master gland," plays a critical role in regulating various hormonal functions throughout the body, including growth, metabolism, and stress response [
85]. Given its central role in endocrine health, ChatGPT is being studied to improve the understanding and management of pituitary disorders, including adenomas.
In one of the related works, Sambangi et al. evaluated the accuracy, readability, and grade level of ChatGPT responses regarding pituitary adenoma resection, using different prompting styles: physician-level, patient-friendly, and no prompting as a control [
86]. The study found that responses without prompting were longer, while physician-level and patient-friendly prompts resulted in more concise answers. Patient-friendly prompting led to significantly easier-to-read responses. The accuracy of responses was highest with physician-level prompting, although the differences among prompting styles were not statistically significant due to the small sample size. Overall, the study suggests that ChatGPT has potential as a patient education tool, though further development and data collection are needed.
Şenoymak et al. assessed ChatGPT’s ability to respond to 46 common queries regarding hyperprolactinemia and prolactinoma, evaluating accuracy and adequacy using Likert scales [
87]. The median accuracy score was 6.0, indicating high accuracy, while the adequacy score was 4.5, reflecting generally adequate responses. Significant agreement was found between two independent endocrinologists assessing the responses. However, pregnancy-related queries received the lowest scores for both accuracy and adequacy, indicating limitations in ChatGPT’s responses in medical contexts. The findings suggest that while ChatGPT shows promise, there is a need for improvement, particularly regarding pregnancy-related information.
Taşkaldıran et al. examined the accuracy and quality of ChatGPT-4’s responses to ten hyperparathyroidism cases discussed at multidisciplinary endocrinology meetings [
88]. Two endocrinologists independently scored the responses for accuracy, completeness, and overall quality. Results showed high mean accuracy scores (4.9 for diagnosis and treatment) and completeness scores (3.0 for diagnosis, 2.6 for further examination, and 2.4 for treatment). Overall, 80.0% of responses were rated as high quality, suggesting that ChatGPT can be a valuable tool in healthcare, though its limitations and risks should be considered.
5.11. Uterus
Uterus, a vital organ in the female reproductive system, plays a crucial role in menstruation, pregnancy, and childbirth [
89]. Recognizing its importance in women’s health, application of ChatGPT to improve the understanding, diagnosis, and management of uterine and gynecological conditions is being explored.
Table 7 summarizes the integration of ChatGPT into the field of uterus and gynecologic health.
5.12. Skin
Skin, the body’s largest organ, serves as a critical barrier protecting against external threats while playing essential roles in thermoregulation, sensation, and immune response [
94].
Given its importance, Lantz examined the use of ChatGPT in a case report involving a critically ill african american woman diagnosed with toxic epidermal necrolysis (TEN), which affected over 30.0% of her body surface area [
95]. The condition, triggered by medications, poses a high mortality risk, and the report highlighted the challenges of identifying the offending drug due to the patient’s complex medical history. It also discussed potential genetic or epigenetic predispositions in African Americans to conditions such as Stevens-Johnson syndrome (SJS) and TEN, underscoring the necessity for increased representation of skin of color in medical literature. While the report acknowledged the advantages of utilizing ChatGPT in medical documentation, it also pointed out its limitations and the need for careful consideration of its use in clinical settings.
Table 8 summarizes the integration of ChatGPT into the field of dermatology and skin health in the recent works.
5.13. Head and Neck
Head and neck region houses various critical structures, including the oral cavity, pharynx, larynx, and salivary glands, and is integral to functions such as breathing, swallowing, and speech [
100].
Keeping this in mind, Vaira et al. evaluated the accuracy of ChatGPT-4 in answering clinical questions and scenarios related to head and neck surgery [
101]. The study involved 18 surgeons across 14 Italian units and assessed a total of 144 clinical questions and 15 scenarios. ChatGPT achieved a median accuracy score of 6 (IQR: 5-6) and a completeness score of 3 (IQR: 2-3). Notably, 87.2% of the answers were deemed nearly correct, while 73.0% of the responses were considered comprehensive. The AI model successfully answered 84.7% of closed-ended questions and provided correct diagnoses in 81.7% of the scenarios. Only 56.7% of the proposed procedures were complete, and the quality of bibliographic references was lacking, with 46.4% of responses missing sources. Despite, ChatGPT shows promise in addressing complex scenarios, it is not yet a reliable tool for specialist decision-making in head and neck surgery.
5.14. Mouth
Mouth is essential for functions like eating, speaking, and breathing, and its health significantly impacts overall well-being [
102]. Early detection of oral cancer is crucial for improving treatment outcomes, and AI applications like ChatGPT are being applied for their potential to enhance awareness and education about oral health.
In recent work, Hassona et al. evaluated the quality, reliability, readability, and usefulness of ChatGPT in promoting early detection of oral cancer [
103]. The study analyzed a total of 108 patient-oriented questions, with ChatGPT providing "very useful" responses for 75.0% of the inquiries. The mean Global Quality Score was 4.24 out of 5, and the reliability score was high, achieving 23.17 out of 25. However, the mean actionability score was notably lower at 47.3%, and concerns were raised regarding readability, reflected in a mean Flesch-Kincaid Score (FKS) reading ease score of 38.4%. Despite these readability challenges, no misleading information was found, suggesting that ChatGPT could serve as a valuable resource for patient education regarding oral cancer detection.
Table 9 summarizes ChatGPT’s integration into mouth health.
5.15. Lung
Lungs are essential organs in the respiratory system, responsible for gas exchange and oxygenating the blood. Lung health is critical, as conditions such as lung cancer can significantly impact overall well-being and quality of life [
107]. Effective diagnosis and management of lung-related diseases require accurate data extraction and analysis from medical records, an area where ChatGPT is being explored for their potential.
Fink et al. compared the performance of ChatGPT and GPT-4 in extracting oncologic phenotypes from free-text CT reports for lung cancer [
108]. The study analyzed a total of 424 reports and found that GPT-4 significantly outperformed ChatGPT in several key areas, including extracting lesion parameters (98.6% for GPT-4 vs. 84.0% for ChatGPT), identifying metastatic disease (98.1% vs. 90.3%), and labeling oncologic progression, where GPT-4 achieved an F1 score of 0.96 compared to 0.91 for ChatGPT. Additionally, GPT-4 scored higher on measures of factual correctness (4.3 vs. 3.9) and accuracy (4.4 vs. 3.3) on a Likert scale, with a notably lower confabulation rate (1.7% vs. 13.7%). Overall, the findings indicate that GPT-4 demonstrated superior capability in data mining from medical records related to lung cancer.
Table 10 summarizes the integration of ChatGPT into the field of lung health.
5.16. Bone
Bones are crucial components of the human skeletal system, providing structure, support, and protection to vital organs [
113]. Bone health is essential for overall well-being, as conditions such as osteoporosis can lead to increased fracture risk and diminished quality of life. Ensuring accurate information on bone health and associated disorders is vital for patient education and management.
In a related study, Ghanem et al. evaluated the accuracy of ChatGPT-3.5 in providing evidence-based answers to 20 frequently asked questions about osteoporosis [
114]. The responses were reviewed by three orthopedic surgeons and one advanced practice provider, resulting in an overall mean accuracy score of 91.0%. The responses were categorized as either “accurate requiring minimal clarification” or “excellent,” with no answers found to be inaccurate or harmful. Additionally, there were no significant differences in accuracy across categories such as diagnosis, risk factors, and treatment. While ChatGPT demonstrated high-quality educational content, the authors recommend it as a supplement to, rather than a replacement for, human expertise and clinical judgment in patient education.
Table 11 summarizes recent work in the field of integrating ChatGPT with bone health.
5.17. Muscles
Muscle health is vital for overall physical function, mobility, and quality of life [
118]. It includes the maintenance and improvement of muscle strength, endurance, and flexibility, which are essential for daily activities and overall well-being. Understanding muscle-related conditions and their management is crucial for effective rehabilitation and enhancing patient outcomes.
In related works, Sawamura et al. evaluated ChatGPT 4.0’s performance on Japan’s national exam for physical therapists, specifically assessing its ability to handle complex questions that involve images and tables [
119]. The study revealed that ChatGPT achieved an overall accuracy of 73.4%, successfully passing the exam. Notably, it excelled in text-based questions with an accuracy of 80.5%, but faced challenges with practical questions, achieving only 46.6%, and those requiring visual interpretation, where it scored 35.4%. The findings suggest that while ChatGPT shows promise for use in rehabilitation and Japanese medical education, there is a significant need for improvements in its handling of practical and visually complex questions.
In a study, Agarwal et al. evaluated the capabilities of ChatGPT, Bard, and Bing in generating reasoning-based multiple-choice questions (MCQs) in medical physiology for MBBS students [
120]. ChatGPT and Bard produced a total of 110 MCQs, while Bing generated 100, encountering issues with two competencies. Among the models, ChatGPT achieved the highest validity score of 3, while Bing received the lowest, indicating notable differences in performance. Despite these variations, all models received comparable ratings for difficulty and reasoning ability, with no significant differences observed. The findings underscore the need for further development of AI tools to enhance their effectiveness in creating reasoning-based MCQs for medical education.
Table 12 summarizes the integration of ChatGPT into the field of muscle health.
6. Potential Risks of ChatGPT in Healthcare
ChatGPT offers promising applications in healthcare. However, its integration also presents several potential risks. These risks can impact patient safety, the efficacy of healthcare delivery, and the ethical landscape surrounding AI in medicine. This section outlines key concerns related to the use of ChatGPT in healthcare settings, emphasizing the importance of cautious implementation and oversight.
Figure 3 points out these risks.
6.1. Inaccurate or Misleading Information
ChatGPT can generate inaccurate or misleading information due to its reliance on vast datasets that contain errors [
126]. This risk is significant when patients depend on ChatGPT-generated advice for self-diagnosis or treatment, potentially leading to misdiagnosis or delayed care. The model lacks the nuanced understanding of individual patient situations, reinforcing the need to use ChatGPT as a supplementary tool rather than a primary source of medical guidance.
6.2. Overreliance on ChatGPT
The integration of ChatGPT in healthcare can lead to overreliance among patients and professionals [
127]. Patients may depend on it for health queries instead of consulting healthcare providers, risking delayed diagnoses. Healthcare professionals might also defer too much to ChatGPT, undermining their critical thinking and diagnostic skills, which are essential for accurate patient care.
6.3. Ethical Concerns
Ethical implications include issues of informed consent, as patients misunderstand that ChatGPT information is not a substitute for professional medical advice [
128]. Privacy and confidentiality concerns arise when sharing sensitive health information with ChatGPT, highlighting the need for robust data protection measures.
6.4. Lack of Accountability
ChatGPT lacks legal accountability for its information, complicating liability when harm results from incorrect advice [
129,
130]. This raises ethical questions about responsibility, especially if patients misinterpret ChatGPT responses.
6.5. Bias and Inequities
ChatGPT training datasets may contain societal biases, leading to inequitable healthcare advice that disadvantages specific demographics [
131]. This risk exacerbates existing disparities in healthcare access and outcomes, necessitating careful scrutiny of its applications in diverse populations.
6.6. Regulatory Challenges
The rapid advancement of AI technologies often outpaces existing regulatory frameworks, which are not adequately address the unique challenges posed by models like ChatGPT [
132]. Comprehensive regulations and quality control measures are needed to ensure safety and efficacy in clinical settings.
6.7. Clinical Validation and Evidence
Current research on ChatGPT efficacy in clinical settings is limited and often lacks rigorous clinical validation [
133,
134]. Ensuring its applications are evidence-based is crucial for patient safety and effective healthcare practices.
6.8. Communication Barriers
Communication barriers can arise from misinterpretations by ChatGPT, leading to incorrect or irrelevant responses [
135]. Additionally, the absence of emotional support and empathy in ChatGPT interactions can negatively affect patient care and increase anxiety.
6.9. Updates and Revisions
The fast-evolving nature of medical knowledge poses challenges for ChatGPT [
136]. If not regularly updated, it may disseminate outdated advice, which can severely impact patient health. Continuous updates and revisions are essential for maintaining accuracy in clinical practice.
6.10. Intellectual Property Issues
Using ChatGPT for generating medical content raises intellectual property concerns [
137]. Healthcare professionals might inadvertently engage in plagiarism or fail to provide proper attribution, compromising the integrity of their work and raising questions about ownership.
7. Discussion
ChatGPT, developed by OpenAI, is an AI language model with substantial potential in healthcare. Its human-like responses can assist clinicians, enhance patient care, and improve communication. A primary advantage is 24/7 patient support with minimal human involvement. ChatGPT aids patients in scheduling appointments, answering inquiries, and sending medication reminders, enhancing engagement and satisfaction. Additionally, it serves as a clinical decision support tool. By analyzing symptoms and medical histories, it provides evidence-based recommendations, streamlining decision-making in cases like health related concerns.
ChatGPT also enhances medical education by answering students’ questions and generating quizzes. Its interactive approach fosters deeper understanding of complex medical concepts. Moreover, it automates administrative tasks such as generating clinical reports and discharge summaries, allowing healthcare providers to focus more on patient care, thereby improving efficiency. As ChatGPT is adopted in healthcare, it is expected to improve communication between patients and providers, enhance clinical workflows, and support high-quality care. It clarifies treatment plans and boosts health literacy by delivering tailored educational materials.
8. Limitations
Despite its potential, the integration of ChatGPT in healthcare presents significant limitations. A primary concern is the risk of misinformation; outdated or incorrect information could lead to ill-informed health decisions. While ChatGPT automates customer support, this could result in job losses for administrative staff. Ethical implications, including patient privacy and informed consent, are critical; mishandling sensitive data could undermine trust in the healthcare system.
Additionally, it cannot provide personalized medical advice, lacking the capacity to tailor responses based on individual patient histories. Its responses may lack nuance, particularly in mental health contexts, where empathy is essential. While capable of assisting with information, it struggles with fact based information, requiring excessive detail for effective results. Furthermore, it cannot fully replace the critical thinking of human professionals, especially in rapidly evolving medical fields, as it may miss crucial developments.
9. Future Directions
ChatGPT is set to significantly impact healthcare, particularly in patient engagement, diagnostics, and medical education. It can enhance patient interactions by facilitating real-time communication, providing information on treatment options, and answering medication queries, thereby improving satisfaction and adherence to treatment plans.
As real-world data is integrated into healthcare systems, it can analyze this information to support clinical decision-making, helping physicians identify symptom patterns and suggest appropriate diagnostic tests for personalized treatment plans.
In medical education, it can act as a virtual tutor, offering immediate feedback on clinical scenarios and generating practice questions for exam preparation. This tailored approach enhances learning outcomes and better prepares future healthcare professionals.
The future of ChatGPT in healthcare is promising, with anticipated improvements in accuracy and speed as OpenAI refines its models. Integrating ChatGPT with electronic health records (EHR) could enable it to analyze patient data and facilitate informed clinical decisions.
Additionally, it can streamline recruitment in healthcare organizations by automating candidate screening and interview scheduling, thereby reducing administrative burdens and accelerating onboarding. In medical tourism, it could assist patients in booking travel arrangements, providing real-time updates on flight statuses, and offering information on local healthcare services.
In eLearning, it is set to revolutionize medical education by generating tailored learning materials and assessments, thereby enhancing training efficiency. As the technology evolves, collaborations between healthcare institutions and AI solution providers will be crucial to maximizing the potential of generative AI, ultimately improving patient outcomes and operational efficiency across the sector.
10. Conclusion
ChatGPT has the potential to significantly transform the healthcare industry by enhancing communication between patients and providers through its ability to generate human-like text responses. It can streamline administrative tasks by producing organized medical reports, thereby improving clinical efficiency. Additionally, it can analyze medical research and adverse event reports to identify critical trends that contribute to patient safety and quality of care.
However, it is important to recognize that ChatGPT cannot replace the expertise of healthcare professionals. Limitations such as ethical considerations, accountability, and the need for accurate data interpretation must be carefully addressed. Healthcare providers should remain vigilant in verifying the information generated by AI tools to ensure alignment with established medical evidence. As healthcare continues to evolve, the thoughtful integration of technologies like ChatGPT can enhance patient engagement and operational efficiency while prioritizing patient safety and ethical standards.
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