@article{202411.0313, doi = {10.20944/preprints202411.0313.v1}, url = {https://doi.org/10.20944/preprints202411.0313.v1}, year = 2024, month = {November}, publisher = {Preprints}, author = {Konstantinos I. Roumeliotis and Tselikas D. Nikolaos and Nasiopoulos K. Dimitrios}, title = {Leveraging LLMs in Tourism: A Comparative Study of the latest GPT Omni models and BERT NLP for Customer Review Classification and Sentiment Analysis}, journal = {Preprints} }