@article{202312.2210,
	doi = {10.20944/preprints202312.2210.v1},
	url = {https://doi.org/10.20944/preprints202312.2210.v1},
	year = 2023,
	month = {December},
	publisher = {Preprints},
	author = {Nadia Malik and Muhammad Bilal},
	title = {Natural Language Processing for Analyzing Online Customer Reviews: A Survey, Taxonomy, and Open Research Challenges},
	journal = {Preprints}
}