TY - GENERIC DO - 10.20944/preprints202312.2210.v1 UR - http://dx.doi.org/10.20944/preprints202312.2210.v1 TI - Natural Language Processing for Analyzing Online Customer Reviews: A Survey, Taxonomy, and Open Research Challenges T2 - Preprints AU - Malik, Nadia AU - Bilal, Muhammad PY - 2023 DA - 2023/12/28 PB - Preprints