@article{202407.2040,
	doi = {10.20944/preprints202407.2040.v1},
	url = {https://doi.org/10.20944/preprints202407.2040.v1},
	year = 2024,
	month = {July},
	publisher = {Preprints},
	author = {Claudia Venuleo and Tiziana Marinaci and Camilla Cucugliato and Sonia Giausa},
	title = {Is Complaining Always a Problem? An Exploratory Analysis of Communications Sent by Users to a Public Healthcare Agency},
	journal = {Preprints}
}