The main focus when developing software is to improve the reliability and stability of a software system. When software systems are introduced, these systems are used in field environments that are the same as or close to those used in the development-testing environment; however, they may also be used in many different locations that may differ from the environment in which they were developed and tested. In this paper, we propose a new software reliability model that takes into account the uncertainty of operating environments. The explicit mean value function solution for the proposed model is presented. Examples are presented to illustrate the goodness-of-fit of the proposed model and several existing non-homogeneous Poisson process (NHPP) models and confidence intervals of all models based on two sets of failure data collected from software applications. The results show that the proposed model fits the data more closely than other existing NHPP models to a significant extent.