Today, maritime transport is responsible for moving approximately 80 percent of the volume of world trade, which has favored Colombia, which, due to its geographical position, has managed to become one of the most competitive and dynamic economies in the world. South America. For this reason, this investigation is carried out in a port of their country, with the aim of identifying and analyzing restrictions or critical points that may cause delays in the unloading of goods, these would also cause delays in the loading of vehicles. To do this, it began with a diagnosis of the current situation through interviews with the operational personnel of the port, then a simulated model was designed in the ARENA software, in which it was observed that the weighing activities are where the queues were formed, this will cause a delay in the download. As possible solutions, it is recommended to senior management that a proper verification of the operation of the weighing equipment be carried out in order to unload goods more quickly. In addition, a replacement weighing equipment must be purchased. With this change, it would be possible to reduce inefficiencies or cost overruns caused by download delays, which are reducing the fluidity of the goods and the competitiveness of the organization