Nearly all survey participants (53/57, 93%) agreed to be contacted for an interview. A total of 21 participants were purposively sampled and contacted via email to participate in an interview, with 19 responding and completing interviews (91% RR, 100% CR). The majority of participants who completed an interview were female (68%), had breast cancer (37%), identified as white (84%), were retired (68%), married (74%), and were older adults (average age 63 years). While acknowledging the importance of all the themes generated from the participants’ knowledge, given the focus of this research, the results and discussion center on participant experiences with the transition from in-person to online delivery, and similar or differing experiences in both settings. Additional themes that were more relevant to the overall ACE program, satisfaction with the program, and future program offerings or improvements are not included. These themes may be explored in future research and incorporated into quality improvement cycles for ACE and other exercise oncology programs.
Thematic analysis
The four themes generated through the thematic analysis are described below.
Participants described feeling isolated during COVID-19 and how ACE transitioning to an online format allowed them to continue to exercise and reap the physical and social benefits of ACE that they had experienced in in-person classes. These physical and social benefits were a key component to participants’ mental and physical health throughout the pandemic.
“Initially, when the lockdown came along, I thought [I was] going to lose all these things that are keeping me from losing my mind. So, when the ACE program [went] online, […] I was just so happy and relieved […]. It's been such an important way for me to feel like I'm connecting with other human beings during the day, in a time when I can't do normal things […]. That's been kind of the guiding light for my mental health is just knowing that there's consistency that I'm seeing the same group of people every week, and that there's interaction […]. I think that's made a huge difference to me.” (P42)
Despite participants expressing gratitude for the opportunity to continue with ACE during the pandemic, individual differences were still reflected in exercise barriers and/or facilitators. One key factor to a successful transition frequently noted by participants was having prior experience with the in-person classes.
“Had it been proposed me as online straight off, I probably would have passed […]. I tend to think if it's physical, then I need someone else there with me […]. But I think the fact that I was already in the [ACE] system meant that […] I'll try it. If it doesn't work, I'll just move on.” (P77)
Despite the online classes not being seen as equivalent to the in-person classes by some participants in terms of the social support and personalized feedback provided by instructors, the ability to continue to see others and to reap the benefits of continued instruction from exercise experts were described as important.
“It's not quite the same interaction, because Zoom’s one person at a time. So, you don't get the same type of conversation. But there's that opportunity to ask questions and have discussion […]. So, for a lot of classes, people are logging in early and then there's some socialization […]. I've done some of those online [classes] where there's no interaction […], it's not quite the same. So, to have live instructors, real time, and adapting as you go, that's probably been the best route that we could take, given the circumstances.” (P56)
This theme captures the varied experiences of participants while exercising with ACE in the online environment. Despite the attempts made by the ACE team to create a beneficial environment online, participants noted that generally they received fewer physical and social benefits in the online environment. The decrease in benefits was often attributed to inherent limitations associated with exercising online.
“What I miss about the in-person is [the instructors] don't really have the ability online to walk around and check on us […]. […] it was easier to get that kind of that kind of help one-on-one. When […] I'm in a square [on] Zoom, it's difficult to give that kind of help […]. So that kind of chance to have that private conversation is something that I miss. And it's a bit more difficult to get a really good handle on what people's limitations are when it's online.” (P77)
However, some participants noted an increase in encouragement from instructors and physical benefits online.
“The positive reinforcement that's given by the moderators and the instructors has taken on a whole new dimension […]. So, [the instructors are] actually speaking up more often in terms of […] encouragement, than actually happened in the live session […]. The constant, ‘great form’, ‘you guys are doing good’, ‘you're killing it’ […], that's really great […]. Because the instructors are more focused on your form and structure […]. I would say the encouragement [online] is more affordable now than it was before [in-person].” (P18)
“I honestly think that the physical aspects have been enhanced. I don't feel strongly that that the instructors have been missing me doing something imperfectly or the wrong way or anything like that […].” (P39)
Despite instructors’ best efforts to encourage social connections between participants, limitations still existed for fostering personal relationships between participants.
“You get a chance to know the other people a little bit more [in-person] […]. As opposed to online, other than the people I was in the classroom [in-person] with, I don't know anything about these other 10 people. I'm further ahead with the group I came with than the ones I've been with […] since March [online].” (P6)
Despite potential limitations in social benefits, participants noted other benefits to exercising online. New benefits or facilitators included more time throughout the day, less exacerbation of fatigue symptoms, and an increased level of confidence while exercising due to the comfort afforded by attending in the home environment.
“One benefit of [online] is that it's way less easy for me to talk myself out of a class […]. When you have to physically leave your house and drive somewhere, on the days when I'm feeling a little bit low, it's much easier for me to [attend online] […]. I just have to get myself down to the gym in my basement. There's no reason I can't do that.” (P42)
“[…] what I'm learning now is [exercising online is] giving me the confidence […] to listen to my body to do what I need to do […]. [Because] You're watching me, but I'm more alone. I do sometimes try new things. I think I'm less intimidated.” (P75)
In addition, participants described less barriers to attending the online classes, including no commute time and no need to walk or drive in poor weather. Motivation to attend classes was potentially both increased and decreased across participants by these factors.
“The accessibility, especially when it's 20, 30 below, so much easier to be motivated to go online and do a program than it is to get bundled up and walk […] to the [exercise venue].” (P2)
“And […] you just didn't feel like you had the same incentive to attend when it just meant going upstairs as opposed to preparing to go somewhere.” (P6)
Lastly, this theme describes participant experiences with BCTs in the online classes, which some participants described as being similar or slightly less prevalent online.
“The education piece [helps my exercise habits]. And having [the instructors] individually educate me on proper technique to get the benefit. So even though it's difficult via Zoom, it still happens […]. It still modifies the behavior, it still creates that desire […]. I'm still learning new exercises.” (P56)
This theme captures the varied experiences of participants while exercising with ACE in the in-person environment. One of the most important aspects described about exercising in-person were the social benefits received while exercising. Some participants described the social benefits derived from class as a ‘bonus’ as opposed to an essential component of ACE, while others felt that the social interaction in-person was the best part of ACE and struggled to attend online.
“When I first got involved, […] I was absolutely overwhelmed by the interaction with [others] […]. […] by quite a wide margin, my preference would be in-person. Because of the value to me of some sort of social contact. And as a result, the sense of community connection, […] the sense of safety that comes from the instructor telling you how to do it right, [and] the presence of a large number of people in the room.” (P18)
“I think the social support thing is more important to some people than others. I'm lucky, I've got a really strong support system. And if we weren't able to do any more in-person classes forever, I’d still be okay […]. For me, it wasn't necessary. It was just a really nice bonus […]. That one-to-one and the help when I needed it. And a couple of good friends that I've made. Those were all bonuses.” (P16)
Despite the beneficial social support that occurred in-person, attending classes in this delivery mode regularly was still difficult for some participants. Barriers to in-person classes included poor weather, commute time (walking or driving), exacerbated fatigue, and parking costs in-person.
“When it was a cold and wintery and slippery day […] And if I was having a day where I wasn't feeling that strong, […] by the time I got ready, drove through the weather, and parked and walked to the university. I'm like, whew, okay, I think I'll just go back. That part of it is easier being at home […]. It was a bit challenging to do that walk.” (P16)
Some people felt as if the social support aspect and the benefit of interacting with the instructors in-person was worth combatting these barriers to come in-person, whereas others felt that the convenience of the online was superior to the social support received in-person.
“But […] it didn't matter what the weather was like, [I] still showed up [to see others in the class].” (P6)
“While I enjoy the social support and the interaction, […] I have a pretty busy life, […] the social aspect for me isn't a massive thing […]. But in terms of reduction of barriers [online], that I did find was really high, because we don't have the commute time, it was much easier to interweave it and fit it into the day […]. I found a lot of the barriers to regular exercise actually did drop for me.” (P109)
This theme also describes participant experiences with BCTs in the in-person classes, which largely surrounded the social support benefits derived from in-person, the education received on exercising, and the feedback and encouragement from instructors, which were generally described as being more prevalent in the in-person environment.
“Obviously, [behaviour change techniques are] better in-person than they are online. Especially when [the instructors] have 20 people [in class], […] that’s a lot. I’ve actually noticed the difference. Because even with the 12 people, […] somebody would be saying oh, that's good, [NAME], keep that up. But now, [online], it's not very often that you hear that.” (P25)
This theme captured when participants spoke about their overarching goals of maintaining a good quality of life and how they did not feel they needed ‘other skills’ to engage in exercise. For example, participants described that they do not focus on setting specific physical goals that they need to achieve. Instead, for them, being generally active was their goal in order to maintain healthy physical functioning.
“My goal, if you want to call it that, is to do the exercises, as best as I can, and hopefully better than I did them the last time. Maybe that's pushing myself a little bit harder, doing more cardio, whatever. Those are my sorts of goals […]. It's just keeping my body moving and functioning properly that's important to me […]. I don't set an exercise goal, per se, […] some days even showing up is a challenge in itself.” (P39)
Ultimately, participants described a wide variety of experiences with the in-person and online classes. These delivery modes had a variable impact on participant barriers and facilitators and experience with BCTs, ultimately leading to variable exercise delivery mode preferences across participants. The impact of their cancer diagnoses, other factors in their lives (including the impact of COVID-19), where they were along the treatment trajectory – these all influenced perspectives, participation, and experiences of ACE participants.