Article
Version 1
This version is not peer-reviewed
Customer Satisfaction and Supplier Collaboration in Italian Restaurant Operations
Version 1
: Received: 8 July 2024 / Approved: 8 July 2024 / Online: 8 July 2024 (08:42:40 CEST)
How to cite: Warwick, I. Customer Satisfaction and Supplier Collaboration in Italian Restaurant Operations. Preprints 2024, 2024070585. https://doi.org/10.20944/preprints202407.0585.v1 Warwick, I. Customer Satisfaction and Supplier Collaboration in Italian Restaurant Operations. Preprints 2024, 2024070585. https://doi.org/10.20944/preprints202407.0585.v1
Abstract
This qualitative study explores the dynamics of customer satisfaction and supplier collaboration within Italian restaurant operations. Through in-depth interviews, participant observations, and document analysis, the research investigates key factors influencing these relationships. Trust and communication emerged as foundational elements, crucial for ensuring reliable ingredient supply and maintaining culinary authenticity. Quality and authenticity of ingredients were identified as primary drivers of customer satisfaction, underscoring the strategic role of suppliers in delivering superior dining experiences. Customer feedback played a pivotal role in shaping operational practices, highlighting the iterative process of adapting to customer preferences to enhance service delivery and loyalty. Emotional intelligence among managers facilitated effective supplier relationships, fostering collaborative partnerships and navigating operational challenges with empathy and skill. Economic considerations were vital in balancing cost efficiencies with quality standards, guiding strategic decisions in supplier management. Technological integration enhanced supply chain management, optimizing logistics and responsiveness to market demands. The adoption of sustainable sourcing practices reinforced restaurants’ commitment to environmental stewardship and community engagement, aligning with consumer preferences for ethical dining options. The findings suggest actionable insights for restaurant managers to optimize supplier collaborations, enhance operational efficiency, and sustain competitive advantage in the hospitality industry.
Keywords
customer satisfaction; supplier collaboration; Italian restaurants; trust; communication; quality of ingredients; emotional intelligence; sustainability
Subject
Business, Economics and Management, Business and Management
Copyright: This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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