Article
Version 1
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UsingTask Support Requirements During Socio-Technical Systems Design
Version 1
: Received: 11 July 2024 / Approved: 11 July 2024 / Online: 15 July 2024 (15:57:38 CEST)
How to cite: Gregoriades, A.; Sutcliffe, A. UsingTask Support Requirements During Socio-Technical Systems Design. Preprints 2024, 2024071009. https://doi.org/10.20944/preprints202407.1009.v1 Gregoriades, A.; Sutcliffe, A. UsingTask Support Requirements During Socio-Technical Systems Design. Preprints 2024, 2024071009. https://doi.org/10.20944/preprints202407.1009.v1
Abstract
Critical phases in socio-technical systems (STS) design are the definition of functional requirements for automated or software supported human activities while also addressing social and human interaction issues. To define automation support for human operations, STS designers need to ensure that specifications will satisfy not only non-functional requirements (NFR) of the system but also of its human actors such as human reliability/workload. However, such human factors aspects are not addressed sufficiently with traditional STS design approaches which could lead to systems failure or rejection. This paper proposes a new STS design method that addresses this problem and introduces a novel type of requirements namely Task Support Requirements (TSR) that assists in specifying the functionality that the system should have to support human agents in undertaking their tasks by addressing human limitations. The proposed method synthesizes a requirements/software engineering approach to STS design with functional allocation and an HCI perspective which facilitate application of human factors knowledge in conceptual models and evaluation through VR simulation. A case study methodology is employed in this work that allows in-depth, multi-faceted explorations of the complex issues that characterize STS.
Keywords
Human Factors; Socio-technical Systems; Task Support Requirements; Virtual Reality
Subject
Computer Science and Mathematics, Information Systems
Copyright: This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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