3.3. Perspectives and Experiences of pwCVDs on PLHP
3.3.1. Reasons for Attending Physiotherapy
The quantitative findings demonstrated a diverse range of CVDs and risk factors, with stroke as the leading CVD (93.0%, n=66), hypertension (36.77%, n=89) and overweight (34.30%, n=83) as the leading CVD risk factors. The leading symptoms among respondents were swelling of the limbs (38.36%, n=56) and poor sleep (34.25% n=50). The qualitative findings demonstrate that some participants access physiotherapy services primarily due to a cardiovascular condition or risk factors, while others had cardiovascular issues identified as a secondary concern, such as being overweight, having diabetes and hypertension. This could be following traumatic incident or low back pain among others.
“I started physiotherapy because of insomnia and being overweight” P3
“I was a victim of an accident. I was operated upon, and I was unable to move. I was bedridden. So, after the operation, the doctor advised that I could go for physiotherapy to help speed up the recovery. So, just like a week after the operation, I started physiotherapy” P7
3.3.2. Scope of PLHP Practice
The quantitative findings demonstrate that 58.9%, (n=86) of the respondents believe that the role of physiotherapist is not limited to exercise prescription. Qualitative findings also demonstrated that patients felt that although physiotherapists emphasised the importance of exercise and physical activity, they could also have a wider role in delivering other relevant aspects of HP. The majority of participants reported that they had received and appreciated information on a range of different PH topics related to alcohol (n=3), diet (n=8), etc, even though PTs might not be experts in these areas. Physiotherapists less frequently and more superficially covered HP activities related to sleep and lifestyle, etc. The majority of participants felt that physiotherapists could be delivering more strongly in a greater number of HP activities.
“What they do is just exercise, but as concerns nutrition and other health issues. I think no one has ever told me about it, regarding stress management, nothing.” P11
"I don't really know some areas of the therapist's scope of work, but they can advise us on diet which is good" P10
3.3.3. Relationship with Physiotherapists
The majority of the respondents indicated that their physiotherapists have never made them uncomfortable (81.4%, n=118) and can form good relationships with patients (79.45%, n=116). Qualitatively the majority of participants (12/13) reported to having very healthy and supportive relationships with physiotherapists, although 1/13 participant reported that not all physiotherapists form good and healthy relationships with their patients.
“No, there are very interesting people, "he laughs" for my own sessions that I had were very interesting, very interesting. A lot of encouragement and you could see results” P3
“But others look a little bit, more of military kind of harsh to patients, some of them, but not all. Others are wonderful” P12
3.3.4. Practice of Physiotherapy
The quantitative data shows less than half of respondents had discussions around treatment goals and objectives (47.9%, n=69). The qualitative findings also complemented this result. Three participants (3/13) were aware of the importance of goal setting in physiotherapy practice and acknowledged that they have yet to have discussions around treatment goals with their physiotherapist. Some participants were not aware of this, but some were aware that it is part of the approaches to physiotherapy practice.
“The first thing I would like to know from the physiotherapist is to know about my goals, which I never had. I have a problem with my lower back. At the end of the therapy, I should be able to do what I was unable to do before starting the therapy. So, that should be my goal at the end of my treatment. If I achieve my goal, then I know that things went well. Yes!” P10
Participants also perceived that the physiotherapy profession is not well regulated, and the training facilities are limited. Consequently, leading to a shortage of physiotherapists in many hospitals. Participants hold the view that physiotherapists should be professional in their approach and obtain contemporary and standardised training to be effective practitioners.
“First of all, I must say that what I've noticed that they are charlatan physiotherapists” P1
“So they really need to increase the number of people that are training in this area because you go to some hospitals, and you hardly find a physiotherapist. Then most of the time you have nursing aid assistant that have been trained informally in hospital settings, and they are handling this type of issues” P3
3.3.5. Need for a Multidisciplinary Approach to Health
The majority of respondents on medications (73.3%, n=117) followed medical recommendations for either health promotion or medical management of chronic conditions. The swelling of arms and legs (38.3%, n=56) and poor sleep (34.2%, n=50) were the most prevalent symptoms amongst the respondents. Qualitatively, participants held the view that physiotherapists cannot treat and manage all conditions and risk factors, such as diabetes and hypertension, independently and should work in synergy with other relevant clinicians.
“But in the real treatment, I think that the specialists of this area are more competent if they want to take it as a disease to treat. But for the physiotherapists, I see him handling it as something resulting from his own specialty and something which his advice can equally help to check. But for treatment per say, I don't think so” P1
3.3.6. Factors Affecting PLHP Practice
Our quantitative data shows only 18.6% of respondents (n=27) think that the workload of the physiotherapists limits their engagement in HP. The majority (40.6%, n=59) think workload has no impact on physiotherapists engagement in HP. The qualitative data suggests that participants believe the workload for the physiotherapy service was too much and may impact the ability of the physiotherapist to deliver HP messages. This then also translated to prolonged waiting time for the patients.
“So I just felt that they have a lot of work because the person that comes here is working elsewhere. He has full-time work. So when he comes here, maybe he has to rush to his office or has other patients to see, I just feel like they are not putting enough time” P4
“I think everything boils down to time. Sometimes I feel that I don't have enough time, the workload at the level of the physiotherapist (long waiting time)” P2
In addition, some participants (12/13) believe there is a significant demand for physiotherapy services, and people are suffering unnecessarily because they are unaware of the service's role and importance. They expressed concerns about limited access, especially for patients in rural areas, as services are primarily available in urban areas with a limited workforce. The number of physiotherapists needs to be increased to meet the growing demand. Participants suggested that, in addition to increasing the number and quality of physiotherapists, the government should provide subsidies and insurance policies to help citizens access these services, as the cost of physiotherapy sessions was identified as a major barrier to accessing the services, limiting the number of sessions for some and rendering therapy ineffective for others.
"Well, for the cost. I won't say it is quite affordable because someone who has to do physiotherapy, let's say, for 2 months, 3 months, and people go even beyond that. If you have to pay because, at the beginning, I had to come every day. So considering the standard of living here in our country, I think that the cost is not quite affordable for everyone" P7
“Subvention for citizens, the government chooses to subsidise this issue, if they want the improvement of their citizens, it's not all about money the government rules citizens. It doesn't rule people. People pay taxes because of their health care" P11
There is a belief among some participants that the government should implement policies for public awareness and education on health issues based on national statistics, emphasising that public health intervention should be strengthened rather than leaving health issues to individual patients.
“You know things that come from the government media is valued by the populace, where people believe that if they're saying this thing now and bring it out, you see the specialists coming to talk, people are taking more seriously because they are giving statistics, national statistics. At the macro level, what is happening in the nation with this and the consequences? People will take it more seriously rather than me going informally and doing my Google search and checking on it; when they start talking like that, it becomes a policy issue. Yes, and people will take it more seriously” P11
Most respondents (66.67%, n=96) reported that physiotherapists always praise and motivate them to reach their goals. Qualitative findings indicate that some participants (3/13) found visiting physiotherapy services more beneficial than joining sports clubs or exercising independently, as they struggled to maintain motivation on their own. They also noted that the lack of equipment and inadequate investment and training in physiotherapy services by hospital administrations contribute to the poor performance of these services.
“So I feel better here. If they can make it more frequent per client, it will be nice. I come and exercise, somebody follows me, is very nice, in the club is not the same. People are doing it their own and, in the club, you may injure one part of your body. Just because they just do their business you know, they are not specialists most of the time" P3
"Alone I cannot do it but when I come here, they are very specific. And I do not really like it alone because whenever I'm tired, I just get up and go. But here they say, no, 15 minutes, you still have 3 minutes and I make the effort" P13
Additionally, participants (3/13) felt that some of the education and advice from physiotherapists were unclear and not patient-centred, making them difficult to follow. The advice sometimes seemed passive, as patients felt instructed to follow it without understanding its importance. Participants expressed a desire for PLHP services to be extended to home visits or self-delivery.
“Yeah, because what I’m saying is that when you tell him to do some physical exercise, which by his very nature, he cannot do it, it means nothing. So, it is good to tell somebody what he can do. I've had the experience where I'm told what to do, which I cannot do" P1.
"I would love that. But because I am having challenges, I think that doing it in a group might not be very comfortable working in a group. That's why I always like home visits; I'm still striving for home visits" P5
3.3.7. Confidence in Physiotherapists
Quantitatively, 60% of respondents (n=87) believe that physiotherapists have the skills to assist them with their conditions. This was further supported by the qualitative findings as the majority of the participants expressed strong confidence and trust in the physiotherapy workforce. While some participants (4/13) expressed reservations about fully trusting their physiotherapist, they still found them to be very helpful in their practice. Regarding training and competence, participants acknowledged that physiotherapists are generally competent but noted there is room for improvement. Some participants (7/13) felt that, regardless of their perception of competence, the managers of physiotherapy establishments should ensure competence and standards of practice. Also, some participants believe that physiotherapists need ongoing support and supervision in their practice.
“The physiotherapist wants me to be well. So, I don't think that is any advice or restrictions that they can give me, which can be contrary to essence, I don't think so. What I got, help me and for me, what they do, I don't see anything to object” P4
“Most of the time they are lacking, and they need somebody who should be overseeing them, who is actually very professional overseeing them, especially in the government settings” P3