Version 1
: Received: 6 September 2024 / Approved: 9 September 2024 / Online: 10 September 2024 (13:02:08 CEST)
How to cite:
ABUEL AFIEH, A. Quantitative Methods for Business Research: Exploring the Impact of Customer Service Quality on Customer Satisfaction and Loyalty in Retail. Preprints2024, 2024090716. https://doi.org/10.20944/preprints202409.0716.v1
ABUEL AFIEH, A. Quantitative Methods for Business Research: Exploring the Impact of Customer Service Quality on Customer Satisfaction and Loyalty in Retail. Preprints 2024, 2024090716. https://doi.org/10.20944/preprints202409.0716.v1
ABUEL AFIEH, A. Quantitative Methods for Business Research: Exploring the Impact of Customer Service Quality on Customer Satisfaction and Loyalty in Retail. Preprints2024, 2024090716. https://doi.org/10.20944/preprints202409.0716.v1
APA Style
ABUEL AFIEH, A. (2024). Quantitative Methods for Business Research: Exploring the Impact of Customer Service Quality on Customer Satisfaction and Loyalty in Retail. Preprints. https://doi.org/10.20944/preprints202409.0716.v1
Chicago/Turabian Style
ABUEL AFIEH, A. 2024 "Quantitative Methods for Business Research: Exploring the Impact of Customer Service Quality on Customer Satisfaction and Loyalty in Retail" Preprints. https://doi.org/10.20944/preprints202409.0716.v1
Abstract
Introduction : In today’s competitive business landscape, organizations strive to maintain a highly committed workforce to enhance productivity, reduce turnover, and achieve long-term success. Organizational commitment, defined as the psychological attachment of employees to their organization, is crucial in fostering employee loyalty and engagement (Meyer & Allen, 1991). However, identifying the factors that influence organizational commitment requires a deep understanding of employee attitudes and behaviors.
Keywords
Customer Service Quality; Customer Satisfaction; Customer Loyalty; Retail Industry; Service Quality Measurement; Customer Experience
Subject
Business, Economics and Management, Other
Copyright:
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
