3.1. Characteristics of Shopping Habits of Residents in Latvia
The survey on the shopping habits of the population showed that more than half of the respondents (55%) always or often bought food in large quantities and tried not to visit shops every day. In comparison, a quarter of the respondents (25%) said they rarely or never did so (
Table 2). Occasionally, 20% of the respondents managed to buy food in larger quantities and did not visit shops every day. However, there was a significant dispersion of habits in this respect (SD=1.23), and the average trend in favour of less frequent visits to shops could not be considered stable. A similar phenomenon could be observed in the responses on shopping out of necessity, as there was also a relatively high degree of disagreement between the various groups (SD=1.15). Of the total respondents, 16% always made purchases out of necessity without planning them, while more than half of the respondents (56%) often or sometimes did so. Spontaneous, unplanned visits to shops were wholly avoided by 6% of the respondents, and unplanned visits were rarely made by 22%.
Even though the respondents’ behaviours varied regarding visiting shops, another more stable trend was that they carefully planned the quantity of food needed for the household. This was always or often the case for 62% of the consumers surveyed, with 22% managing it occasionally. Planning food quantities was rarely or never a characteristic of 16% of the respondents. Interestingly, a similar proportion of the consumers did not plan their shop visits and shopped spontaneously.
However, there was a strong trend in choosing a particular shop. Of the total respondents, 82% said they tried to buy all their groceries in one or two shops and did not visit many. Only 8% shopped at more than one or two shops. In this respect, there was a relatively high level of agreement (SD=0.98) and consumer confidence in certain grocery shops.
The consumer behaviours of the respondents were similarly stable: 68% of the respondents always or often preferred to buy raw food rather than semi-finished or ready food, while 23% said they sometimes preferred to buy raw food. Semi-finished/finished food was purchased more than other foods by 9% of the respondents, which was not a stable trend. Overall, 32% of the respondents, about a third of the respondents, said that semi-finished/finished food accounted for a higher proportion of their purchases than food for cooking, at least sometimes.
The price of a food product plays a vital role in consumer behaviour. With the highest agreement (SD=0.89), most respondents (71%) said they mainly bought discounted food. Of the total, 22% bought promotional foods at least sometimes, and 5% rarely. However, there was a relatively wider dispersion of opinions on the choice of local foods (SD=0.97), with the survey data showing that the consumers had a higher level of trust in promotional foods than in local foods. Only 11% of the respondents always preferred local foods. Overall, 48% of the respondents always or often bought them. Local food was sometimes chosen by slightly over a third of the respondents (35%). However, 17% said they rarely or never did so. Their consumer confidence in specific brands was even slightly lower. Only 7% of the respondents always preferred them. Overall, 45% always or often bought food from particular brands. However, there was a high dispersion of opinions on this issue (SD=1.02), with 31% of the respondents giving it occasional attention and 24% rarely or never.
An analysis of the food consumption and shopping habits of the whole sample surveyed revealed that there was no typical correlation between specific habits, and it was not possible to conclude that the respondents who shopped less often planned more of their household food or those who preferred local food were more likely to choose specific brands. In both cases, as in all other pairs of habits, the correlation coefficient did not exceed 0.3 and was low. This was due to significant differences in habits between various socio-demographic groups. Statistically significant differences (
Table 2) could be observed between women’s and men’s habits in the following aspects: I carefully plan the quantity of food needed for my household, I prefer to buy raw food and rarely buy semi-finished/ready food, I buy mostly discounted foods, and I like food of certain brands.
However, there were differences in habits between the respondents from various income groups: I carefully planned the quantity of food needed for my household, I mainly bought discounted foods, I preferred local foods, and I preferred food from certain brands. The consumption habits also revealed predictable differences influenced by the place of residence between those living in State cities, urban areas/small towns, and rural areas: I buy food in larger quantities, and I do not visit shops every day; I shop as needed, I do not plan visits to shops, I carefully plan the amount of food required for my household, I prefer to buy raw food and rarely buy semi-finished/ready food, I buy mostly discounted foods.
Two factors were most important for the consumers surveyed when choosing a shop: the available food product mix and the price level. The food product mix was considered very important by 70% of the respondents and partly crucial by 26%. There was a high level of agreement on this aspect (SD=0.57). The same low dispersion also characterized the respondent’s opinions on the price level (SD=0.56). Yet, there were slight differences in the frequency distribution: the price level was significant for 65% and partly crucial for 32% of the respondents. Accordingly, the average trend indicating the importance of the aspect was higher for the product mix (
Table 3). The third most important aspect in choosing a particular shop was its proximity to the place of residence. There was a high level of agreement (SD=0.68) on this aspect, although it was slightly lower than that on the product mix and the price level. The proximity to the place of residence was rated as very important by 54% and as partly important by 38% of the respondents. However, all the aspects related to the opening hours of a particular shop were, on average, rated as less important than the product mix, the price level, and proximity to home. The availability of the shop on Sundays was very important for 26% and partly important for 20% of the consumers (46% in total). There was a significant dispersion of opinions on this issue (SD=1.12), with 30% of the consumers surveyed saying it was of little importance and 24% saying it was of no importance. Nevertheless, the availability of shops at weekends was also a matter of divided opinion (SD=1.04), yet most consumers (57%) considered it very or partly important. Shopping at weekends was of little importance to 27%, while it was of no importance to 13% of the respondents. A similar average trend in the respondents’ ratings of the availability of shops on Sundays was also observed in their ratings of the availability of shops in the late evening hours after 20:00. Overall, this option was very important or partly important for 49%; while it was of low importance for 35% of the respondents. In contrast to the ratings of the availability of shops on Sundays, the ratings of their availability in the late evening hours had higher agreement (SD=0.99).
Statistically significant differences in opinions on the opening hours of shops were found between the respondents of different genders, ages, income levels, and types of places of residence (
Table 3). The availability of shops during late evening hours was more important for men, individuals aged 18-34, those with higher incomes, and those living in urban areas. However, the availability of shops at weekends was more important for younger people aged 18-34, with an average income of between EUR 1300-1699 per household member, and those living in urban areas. The availability of shops on Sundays varied only according to the type of residence and was more often rated as necessary by those residing in State cities. Compared with the other aspects of shops, the possibility of buying food products from an online shop and ordering home delivery was the least important criterion for consumers. The characteristics of the survey sample might influence this result, yet with high agreement (SD=0.93) the majority of the respondents (79%) considered it to be of little or no importance. The availability of an online shop was essential for only 8% and partly important for 13% of the respondents. A similar situation was found in consumer habits, as 61% of the respondents never bought groceries online (
Table 3) and therefore considered this option as unimportant or very unimportant. Only 12% shopped online at least a few times a month, while 27% did so less than once a month.
There was at least a moderately strong positive correlation between the aspects related to the shop’s opening hours, which was statistically significant (
Table 4). The survey revealed that the correlation between the availability of the shop on holidays and the availability of the shop on Sundays was strong (r=0.79). In contrast, a moderately strong correlation was found between the availability of the shop on Sundays and the availability of the shop in the late evening hours (r=0.54) and between the availability of the shop on holidays and the availability of the shop in the late evening hours (r=0.56). It could be concluded that the respondents’ behaviour was typical: if one aspect of opening hours was essential to them, the other elements were also important, but if one aspect was unimportant or very unimportant, so were the different aspects. It should be noted that shopping at particular farmers’ markets was a rare habit among the consumers surveyed. Only 14% of the respondents did it at least a few times a month, 42% less often, and 44% never. The accessibility of farmers’ markets could partly explain the distribution of respondent replies, as they are located in certain parts of Latvia and are often held irregularly. The consumers were more likely to visit general marketplaces, as significantly more consumers shopped there at least a few times a month than at farmers’ markets, i.e., 34% of the respondents. Of the total respondents, 45% shopped less than once a month at a general marketplace, which was similar to the proportion of those visiting farmers’ markets. The proportion of consumers who never visited general marketplaces was lower – a fifth or 21%.
However, 38% and 39% of the respondents visited specialist and small food producer shops at least a few times a month and less than once a month. Of the total, 23% never visited them; however, the survey did not reveal whether this was a deliberate choice or the unavailability of such shops close to home, which was one of the most important factors for consumers in choosing where to shop for food.
Two types of shops were most commonly and regularly visited by the consumers surveyed: food supermarkets outside large shopping centres and small grocery shops close to where they lived/worked. About two-thirds of the consumers, or 68%, shopped at supermarkets at least once a week or more often, while 58% shopped at small grocery shops in their vicinity just as often. This was a majority in both cases and showed a clear behavioural trend. In addition, 18% shopped in supermarkets a few times a month, while 21% chose small grocery shops near them a few times a month. A fifth of the respondents chose small shops less than once a month or never, while 14% chose larger food shops.
The survey did not identify typical groups of consumers in the respondent sample who would prefer only one type of shop or a particular combination of shop types. However, there were statistically significant differences in the preference for specific shops among different socio-demographic consumer groups (
Table 5). Men aged 54 and under, those with an income of more than EUR 1 300 per household member, and those living in a State City were more likely to shop in large shopping centres. The impact of the type of populated area on consumer choices was self-evident, as the availability of such shops was mostly limited to State cities. The profiles of typical food shoppers were similar, as the shoppers were more likely to be male, under 44 years of age, and living in State cities. In contrast, small grocery shops near home were often preferred by people aged 44 and under and people living in cities/towns. Visitors to specialist and small food producer shops did not allow us to identify a distinct customer portrait. Still, they tended to be 35-54 years old and had an average income of EUR 900-1299 per household member.
Women and men were similarly likely to buy food at general marketplaces and more likely to be aged 55 and over and live in cities where such marketplaces were available. In contrast, farmers’ markets were typically frequented by people aged between 45 and 64, with an average income of between EUR 900 and 1299 per household member.
Although the respondent sample was relatively small, the average trends showed that online shop users were more likely to be women, young people with a high income above EUR 1700 per household member, and living in a State City.
3.2. Impacts of Reducing the Opening Hours of Food Supermarkets or Closing Them on Holidays on Consumer Shopping Behaviour
Even though consumer behaviour regarding the choice of shops differed, the time of the week, when most consumers preferred to buy food, was similar. Three-quarters, or 75%, of the respondents always or often shopped on weekdays, and only 2% did not. Of the total, 7% rarely shopped for food on weekdays, and together with those who never shopped on weekdays, the figure did not even exceed a tenth. As there were statistically significant differences in the choice of a weekday between different age groups and the type of populated area, it could be concluded that people aged 35-44 and living in an urban area/town were the most likely to shop on weekdays (
Table 6).
Saturdays were the time for food shopping for 48% of the consumers surveyed. Of the respondents, 15% always did so, and 33% often did so. A higher dispersion of shopping habits was for Saturday shopping than weekday shopping, with 24% sometimes and 21% rarely shopping on Saturdays. These two groups made up an equally high proportion compared with those who shopped regularly on Saturdays. Five % of the consumers never shopped on Saturdays. Moreover, there were statistically significant differences between the respondent groups. Men, people of pre-pension age (under 65), and State City residents were more likely to shop on Saturdays.
On Sundays, relatively fewer respondents always or often shopped for food, approximately a third or 32%, while almost half of them, 48%, did it rarely or not at all, and 17% did it occasionally; therefore, there was a high dispersion of shopping habits, and it was challenging to identify the average trend in consumer behaviour. The data for the various socio-demographic groups showed statistically significant differences between genders, ages, income levels, and types of populated areas. Men, 18-34-year-olds, those with an average income of between EUR 900 and 1699 per household member, and those living in urban areas were likelier to shop for food on Sundays.
There was a moderately strong positive correlation (r=0.55) between those who shopped for food on Saturdays and those who did it on Sundays, meaning that there were typical groups of consumers who did or did not make food purchases at the weekend or on one of the weekend days (
Table 7).
Of the total consumers who always shopped for food on Sundays, 72% also did it on Saturdays, and of the total consumers who frequently bought food on Sundays, 81% also did it on Saturdays. However, 81% who never shopped for food on Saturdays did not do it on Sundays, and only 21% of those who never bought food on Sundays did not do it on Saturdays; therefore, 79% of those who did not visit the shops on Sundays did it on Saturdays.
Thirty % of those who never shopped on Saturdays always and 33% of those who rarely shopped on weekdays did it on Saturdays. In total, 63% always bought food on Saturdays and did not visit food shops midweek (
Table 8). In contrast, 46% of those who rarely shopped on weekdays and 21% who never shopped on weekdays shopped on Saturdays.
In contrast, 49% of those who never shopped on weekdays and 24% of those who rarely shopped on weekdays always shopped on Sundays. In total, 73% always bought food on Sundays and did not visit grocery shops in the middle of the week (
Table 9). In addition, 16% of those who never shopped on weekdays and 38% of those who rarely shopped on weekdays often shopped on Sundays.
In Latvia, if a decision were made to close grocery shops on Sundays or reduce the opening hours on weekends, the consumers indicated, with a very high level of agreement (SD=0.86), that they would be unlikely to change their usual shopping locations and would plan to shop at a supermarket on other days. This was the case for 58% or 28% of the respondents, representing a total of 86% or a large group of consumers and showing a solid average trend. This decision did not differ significantly in age, income, and type of populated area (
Table 10).
As an alternative to closed supermarkets, 13% of the respondents would choose farmers’ markets or local producer food shops. In comparison, 32% would be more likely to visit them, representing 45% of the total respondents. However, they are not new consumers who change their habits, as locally produced food is bought at least a few times a month by more than half (53%) who said they were likely to choose it as an alternative to a supermarket at the weekend. Farmers’ markets were already visited by over a fifth (22%) of those likely to see them at the weekend.
However, it should be acknowledged that the most common answer regarding choosing local food shops and farmers’ markets instead of supermarkets was “rather no”. This was the case for 38% of the respondents, and 17% would not shop in such places. There is a high dispersion of opinions, and the average trend favoured those who would not choose farmers’ markets/local producer shops as an alternative at the weekend. In total, this represented 55% of the consumers surveyed. There was a significant difference in opinions among them, as those who would not choose such an alternative were more likely to be those with an income of up to EUR 499 and living in State cities.
In total, 38% of the consumers surveyed would look for alternative supermarkets at weekends, while the majority (62%) would not. Regarding this aspect, there was some dispersion of opinions and significant differences between various socio-demographic consumer groups. Men aged 34 and under, those with an average income of between EUR 900 and 1699 per household member, and those living in urban areas would be more likely to look for other food shopping possibilities if food supermarkets were closed. People living in rural areas were the least likely to look for other alternatives.
A clear majority of the consumers (72%) believed that closing food supermarkets on Sundays or reducing the opening hours would not decrease their food shopping opportunities and that food would be purchased as before, whereas 28% disagreed. They were most likely to be male, aged 45-54, and living in urban areas. A similar distribution of opinions was found for the respondents giving a rating to the statement “I would have significant difficulty in buying the necessary daily food”, with 72% disagreeing and 28% agreeing. The two statements had a moderately strong negative correlation (r=-0.41). The residents who said that changes in the opening hours of supermarkets would make it very difficult for them to buy the daily groceries they need were also more likely to say that they would not plan to shop at the supermarket on other days (r=-0.4) and would not shop at farmers’ markets or local producer shops (r=-0.4). This attitude might be influenced by objective factors that prevent people from buying food on other days and individual subjective decisions. Statistically significant differences in opinions on this issue emerged between different income groups and the types of populated areas. People with an income of up to EUR 499 per household member and living in urban areas were more likely to experience difficulty in buying food.
The respondents were somewhat skeptical about reducing food waste in their households during changes in supermarket opening hours. If a decision were made to close supermarkets on Sundays or reduce the opening hours at weekends, 13% would have less unused and discarded food, while 19% would rather have less. This was the view of those more likely to have an income of between EUR 500 and 899 per household member and live in urban areas. In total, 68% believed that the amount of unused and discarded food in their households would remain the same. They were more likely to have higher incomes and live in urban areas/ towns or rural areas.
3.3. The Experimental Conclusions
The residents surveyed most often chose to buy food in two types of shops: food supermarkets outside large shopping centres and small food shops close to where they lived/worked. Other alternatives were not typical for most of them and were chosen by certain small groups. No typical group would prefer only one type of shop or a particular combination of the types thereof.
Most respondents were characterized by buying food in larger quantities and visiting shops less frequently. Regarding this aspect, however, there was a significant dispersion of shopping habits, and the average trend towards less frequent visits to shops was not considered stable across all the socio-demographic groups. Moreover, unplanned shopping was also a characteristic of most consumers surveyed.
Two factors were most important for consumers when choosing a shop: the food product mix available at the shop and the price level of food products available at the shop. In addition, the shop’s proximity to the residence was also essential for them to. Nevertheless, all the aspects related to the opening hours of a particular shop were, on average, rated as less important than the product mix, the price level, and the proximity to the place of residence. The availability of shops on Sundays was generally crucial to 46%. In comparison, the availability of shops at weekends was important to 57%, and the availability of shops in the late evening hours after 20:00 was important to 49% of the respondents. In addition, if one aspect of opening hours was essential to them, the others were also important, whereas if one aspect was unimportant or very unimportant, so were the others.
Although consumer behaviour regarding the choice of shops differed, the time of the week when most consumers chose to buy food was similar. Three-quarters, or 75%, always or often shopped on weekdays, and only 2% of the respondents did not. Saturdays were the time of the week for food shopping for 48%, while Sundays were always or often the time for food shopping for a comparatively smaller number of respondents, approximately a third or 32%.
Typical groups of consumers who did or did not shop at the weekend or on a weekend day could be identified. Of the total consumers who always bought food on Sundays, 72% also did it on Saturdays, and of the total consumers who frequently bought food on Sundays, 81% also did it on Saturdays. However, 81% of those who never bought food on Saturdays did not do it on Sundays, while only 21% of those who never bought food on Sundays did not do it on Saturdays; therefore, 79% of those not shopping on Sundays did it on Saturdays. Moreover, 30% of those who never and 33% of those who rarely shopped on weekdays did it on Saturdays.
If a decision were made in Latvia to close grocery shops on Sundays or reduce the opening hours on weekends, 85% of the consumers indicated that they would be unlikely to change their usual shopping locations and would plan to shop at a supermarket on other days. In total, 38% would look for other alternatives to supermarkets at weekends, while the majority (62%) would not do it.
Of the respondents, 45% would choose farmers’ markets and local producer food shops, yet they would not be new consumers who changed their habits. Locally sourced food was already shopped for at least a few times a month by more than half (53%) of those willing to choose it as an alternative to a supermarket at the weekend. Farmers’ markets were already visited by over a fifth of consumers (22%), who were most likely to see them on weekends.
Most consumers (72%) believed that closing supermarkets on Sundays or reducing the opening hours would not reduce their food shopping opportunities and that food would be bought as before. Less than a third (28%) said such a decision would make it difficult for them to buy the food they need, as they would not plan to shop at a supermarket on other days or at local producer shops/farmers’ markets. This attitude was influenced by objective factors that prevent people from buying food on different days due to their work or other commitments and individual subjective decisions.